Housing Officer - Didcot, United Kingdom - Completely Care

Completely Care

Verified Company

Didcot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Housing Officer to join the Rental Income team based in Didcot, its a 6 month fixed term contract starting ASAP, the salary is £33,000 with many benefits and hybrid working.

Call Charlotte at Completely Care to apply.

In this role, you will provide front-line rental income services and advice to existing and potential
tenants, or their representatives and be responsible, as part of a Housing Management team, for providing a
responsive and pro-active service to residents in general needs, supported and sheltered housing. You will pro-actively work with agencies and colleagues to ensure tenants' income is maximised.

You will be responsible for the collection and management of rental income against set targets and procedures.
You will handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries and be aware of current legislation relating to housing and Welfare Reform, and how
access to welfare benefits may affect ability to pay rent. You will identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to
sustain their tenancy.

You will take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary. You will deliver against the association's financial inclusion activities, including supporting
access to digital training and routes into employment. You will have a strong commitment to operating in line with company principals.

Organisational cultural principles:
Essential skills

Experience in housing management, rental income recovery or similar services

(including legal experience).

Experience of managing casework.
The ability to create good relationships with customers and colleagues.
Well versed in housing and welfare benefit issues.
Ability to work to performance targets and monitor own performance.

Employee benefits are enhanced including family leave such as maternity, paternity and paid carers leave.

We also offer an excellent flexible benefits scheme which gives you the choice to tailor your benefits to suit, with options including private healthcare, regular health checks, additional leave, a personal allowance and generous employer pension contributions.