Medical Receptionist - London, United Kingdom - Upper Norwood Group Practice

Description

JOB DESCRIPTION The priority is to provide a Professional and understanding contact for patients.

Those attending and calling the surgery To provide:
reception services and support to all members of the practice team


RESPONSIBLE TO:
The Practice - Allocated Practice Lead


MAIN DUTIES AND RESPONSIBILITIES:
1.


Reception duties:

Making appointments and checking patients into surgery All practice related patient requirements Filing medical records administrating prescriptions requirements - Electronically and manually Dealing with patient notes and requests from GP / Nurses Dealing with incoming and outgoing post both hard copies and electronic Attending training and meetings as required 2.

General duties:
Communicate with patients when handling appointment details 3.


Additional duties:
Assist with all administration, in addition allocated information process in the Practice TBC The Practice is proactive. It is an ever-changing workplace. Additional duties and there requirements are often on an on demand basis.

Specific administration roles are allocated and protected time is allowed for additional duties duties Managerial assistance role PERSON SPECIFICATION FOR THE POST OF RECEPTIONIST Essential Ability to organise workload priorities Ability to use own judgement and initiative when dealing with problems and enquiries Good verbal and oral communication skills Excellent telephone manner Ability to communicate positively with patients and all members of the practice team and outside organisations Ability to recognise, accept and adhere to the need for strict confidentiality Good knowledge of English language and grammar Ability to work independently, but also as a team member To understand and work within the confidentiality and safeguarding requirements as determined by the Practice policies, Procedures and training Desirable Experience in a healthcare environment FOR THE RIGHT APPLICANT Full training and induction: completed over 3 months