Senior Scheduler - Stonehouse, United Kingdom - A1 Maintenance (Stroud) Ltd

A1 Maintenance (Stroud) Ltd

Verified Company

Stonehouse, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Scheduler/Planner

We are seeking to recruit an experienced senior work scheduler and planner to lead our busy customer service team in Stonehouse.

The role is the first port of call for our customers and their clients and is key to delivering our services as efficiently as possible in a fast paced and dynamic environment, and in a business with a rapidly growing client base.

We are seeking an organised person with excellent customer skills, with an entrepreneurial approach and who to lead planning team to deliver a high quality customer focused service and ensuring that the company is efficient, safe and profitable.

ABOUT THE ROLE:

This role would suit someone who enjoys being part of a relatively small but busy team and who likes dealing with customers and likes to be at the heart of helping a fast-moving business deliver results efficiently and to high standards.

Main Responsibilities:

Ability to lead a team to maximise productivity, efficiencies, and effectiveness.

Review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for continual improvement of operational excellence.

Develop and maintain excellent customer relationships.

Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.

Plan the work of our field engineers within geographical area ensuring customer requirements are met.

Fulfil all communication requirements to a high standard both written and verbal with customers, suppliers, and field-based staff, ensuring all customers receive high quality customer service, escalating to management team promptly where required.

Complete administrative tasks where required to include but not limited to; quotations, processing jobs for invoicing, work permits, certification.

Follow all company processes and record keeping procedures.

Process sales, purchase, and stock orders accurately and in a timely manner.

Requirements:

Previous experience in leadership role within the social housing or built environment sectors, delivering reactive, void and planned works.

SOR experience

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organisational skills and attention to detail

MS Office knowledge is essential including but not limited to Outlook, Word and Excel.

TERMS OF EMPLOYMENT

Location: A1 Maintenance, Unit 21, Oldends Lane Industrial Estate, Stonehouse, GL10 3RQ
37.5 Hour Monday to Friday: 8:30am 5:00 pm with 1 hour for lunch flexible working considered

Plus:

21 days paid holiday per year plus bank holidays.
Job security in a longestablished company.
Onsite parking.
3 days full paid sick in any 12 month period.
Private Healthcare Cash Plan

Job Types:
Full-time, Permanent

Salary:
£26,000 - £31,000 per year dependant on experience

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£31,000.00 per year

Benefits: