Customer Services Associate - Manchester, United Kingdom - DF Capital

DF Capital

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

We're DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK.

From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help manage and grow businesses or consumer savings.

We are entering another exciting chapter of the DF Capital story as we look to accelerate our ambitions and significantly scale the business, our Retail Savings Team is following suit.

If you're passionate about delivering exceptional customer service and want to be part of a hard-working team, then we want to hear from you

Why others choose DF Capital
We aim to provide an inclusive, progressive, and sustainable environment where our employees thrive.

Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions.

As a team, we are focused on delivering growth and ensuring that we collectively act sustainably.

Fostering a positive culture across the firm, making sure our employees feel valued for their contribution, and keeping them safe and well are critical to us.

We see ourselves as a progressive employer that has clear structures and many opportunities for our employees to build their own careers by providing our people with the right training and support to help them excel in their roles and future careers.

We believe having great people in our team, who work hard and put our customers' needs first, is a differentiator and builds depth of relationship, repeat business, and customer loyalty.

We are confident that an applicant with the right attitude and drive will succeed in this role.

Requirements:

Your day to day:

As a Customer Services Associate, you will work closely with the Savings Team Leader and our world-class savings superstars to provide top notch service for our customers, alongside general support to the wider business.

Day to day tasks will include:

Help customers with the opening and ongoing running of their accounts.
Ensure accurate and timely response to customer queries.
Met service level agreements for processes as specified by the Savings Team Leader
Liaise with the wider business, including Cash Operations, Change and Finance
Represent the Savings team including cross functional projects providing insight for process improvements.
Ensure all retail processes are completed efficiently and accurately.
Complaints to be dealt with effectively by following internal processes.

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do.

It's about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude.

The following skills and experience are required for this role:

Exceptional customer service skills
Good analytical and problemsolving skills
Keen eye for detail
Ability to prioritise with a focus on accurate, timely outcomes
Ability to operate and help motivate in a teamorientated environment
Customer service experience: financial services, retail, or hospitality
High numeracy and literacy skills
Excellent communication skills
Preferably degree educated in a numerate discipline
Customer service excellence
Complaint handling
Proficient in Microsoft Office programs

Your working life will look like

This role is based from our Manchester HQ, your weekly shift pattern will vary between the hours of 08:00- 18:00 week to week to ensure our customers are fully covered by our customer service superstars.

You may be flexed to work across different areas of the business to meet our customer's needs. No weekends are required.

Benefits

What's in it for you?