Client Services Administrator - Norwich, United Kingdom - Citation ISO Certification

Citation ISO Certification

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job specification

Client services Administrator (remote services)

Reporting To:
Remote Services Manager

Department:
Remote Services - Norwich office

Contract:
Full-time, Permanent (Mon-Fri 9am - 5pm)

Location:
Norwich

Salary:
£22,500 annum basic

Benefits:
Pension, Health Plan, 5 weeks' holiday, plus birthday day off, plus 9 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts.

About us

Operating in the UK since 1993 Citation ISO Certification Ltd (formerly QMS International Ltd) provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification.

We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of 'making businesses better'.

Our growth plans are ambitious and we're part of the private equity owned Citation Group.

Our customer base has grown significantly over the past few years and this growth will continue - that's where you come in.

About You
As the Remote Services Administrator you will need to be a well organised individual, with great communication skills.

Excellent communication skills (both verbal and written).
Reading with speed, accuracy, and comprehension.
Experience proofreading.
Competent in using Word
Excellent customer service skills
Understanding of ISO standards as an advantage

Purpose of the role:

Overall responsibility for the administration and transition of Client's Management Systems into Atlas including client onboarding.

The preparation of Upgrade Manuals, within Atlas and in MS Word format to ensure the field team can conduct each visit type successfully.

Providing Atlas support to field colleagues and clients. Providing support, where required, to enhance Atlas, including system testing and research. Providing support to the Remote Audit Technicians to assist in gathering remote audit evidence.

Key tasks:

Ensuring clients management systems are transitioned in a timely manner into Atlas.
Ensuring customers accept Atlas invites and set up key users.
Providing an onboarding call after each transition demonstrating the system and guiding the client through the new structure of their management system.
Follow up customer acceptance documents via Atlas.
General Atlas support for staff and clients.
Support clients with queries on Atlas processes and where to find documentation.
Assisting with Usersnap queries.
Reviewing manuals sent in by the customer to confirm that they are suitable for transition into Atlas.
Monitoring all upgrades booked in.
Ensuring we have received the clients most up to date version of the manuals
Prepare upgrade manuals in MS Word or Atlas in advance of the appointment and send them to the

Consultants.

Contacting clients to offer support with their remote audit evidence submission.
Other duties, as deemed necessary by the Remote Services Manager.

Ready for anything

All colleagues are expected to behave in line with our core company values

#Smart with heart #Choose right #Make it happen #Never settle

Job Types:
Full-time, Permanent

Salary:
£22,500.00 per year

Benefits: