Hotel Receptionist - Llandrindod Wells, United Kingdom - Metropole Hotel and Spa

Metropole Hotel and Spa

Verified Company

Llandrindod Wells, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main Duties and Responsibilities:

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sale opportunities.
Assist in keeping the Reception area clean and tidy
Administer all reservations, cancellations and noshows, in line with Company policy.
Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Report any maintenance issues immediately to Head of Department or Management
Provide reports as required for other departments
To ensure that all accounting procedures during AM and PM shifts are being adhered to and all monies handled within the department balance at the end of each shift.
To ensure all administration procedures are maintained and updated constantly to provide current information including updating files and guest information.
To maintain effective and prompt communication with guests, colleagues and managers with regard to visitors, messages, bleep systems and to liaise with all other departments when necessary.
To ensure effective communication within the department.
To understand and have a working knowledge of all hotel procedures regarding front of house rates and promotional activity.

Industries Hotels and lodging

Career level Entry Level

Education Level GCSE / Scottish or equivalent

Hours of Work Shift work

Job Types:
Full-time, Permanent

Salary:
From £9.50 per hour

Benefits: