Housing Services Officer - North London, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

North London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NCD
Housing Services Officer
Islington
Contract
£20.59 per hour

Our client is looking for an experienced Housing Services Officer.

Key responsibilities

To ensure the Estate Services teams are provided with the highest levels of support in order to manage caretaking, Grounds Maintenance, Refuse and Recycling services, repairs and Health and Safety requirements on our estates.

Service Delivery

To be responsible to the Service Delivery Manager, for the provision of administrative and support services to the Estate Services teams

To create spreadsheets and databases relating to Estate Services functions; to input and extract information; to analyse the data and to provide written reports on findings.

To manage the communal key service, including programming of fobs, ensuring records are accurate and up to date and all required keys are stocked.

To provide operational support related to the management of caretakers; assist in the creation of team rotas and working arrangements for weekend working.

To be involved in the timely processing and monitoring of invoices

To deputise for the Service Delivery Manager as directed and working in association with Estate Services Area Managers

During the absence of the Mobile Relief Supervisor, to check and authorise leave requests, sickness and any other absence for the Mobile Relief Caretaking Team ensuring adequate cover is in place and that records are accurately maintained.

During the absence of the Stores Manager, liaise with suppliers regarding orders and deliveries.

To raise communal repairs and follow up any repairs related issues.

To ensure that written and verbal enquiries regarding estate related issues are dealt with professionally, effectively and in line with targets.

Take ownership of service requests, providing a helpful response and resolve issues to satisfactory conclusion.

To effectively manage operational systems dealing with incoming mail complaints and enquiries concerning service delivery

To liaise with Estate Services staff including caretakers in order to respond to the wide range of estate management queries.

To answer telephone calls, deal with enquiries and take messages.

To work collaboratively with other departments and outside agencies

To ensure a prompt, courteous and helpful response is given when dealing with residents, their representatives or outside agencies.

To provide photocopying, filing and other administrative services including the ordering and auditing of stationery required by the team.

To undertake projects as required.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients
are an equal opportunities employer.