D365 Ce Support Officer - Clevedon, United Kingdom - Nigel Frank International

Nigel Frank International

Verified Company

Clevedon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overall purpose of the role

SUMMARY

The Microsoft Dynamics CRM support officer participates in development, maintenance, and improvement of the Microsoft Dynamics CRM, provides end-user support and troubleshooting with day to day processes.

This is a key role in managing and administeringactivities around Dynamics CRM, coordinating/resolving support tickets, upgrade initiatives, and developing new and maintaining existing workflows and plugins within the system.

Working closely with CRM suppliers to resolve issues and see through new development work.

Key Responsibilities

Administer and support of MS Dynamics 365 on a daytoday basis, including but not limited to managing multiple user setup, profiles and roles, customization of objects / entities, fields, forms/layers/record types/relationships
Support complex troubleshooting and incident resolution with third party suppliers
Support design and configure changes to workflows, reports, dashboards, database fields
Identify areas of opportunity and actively drive the organization to achieve maximum optimization of CRM platform
Responsible for monitoring, performance optimization, security, maintenance and managing of users of Dynamics CRM
Train, instruct and educate groups and individuals in a team environment on processes within the CRM
Partake in UAT testing
Support in reviewing, assessing and prioritising requests for improvement/ new development with IT solutions analyst and any other stakeholders that may need to be involved
Liaise with third party support to resolve issues and new development work

Other Responsibilities:

To undertake other such duties in line with the function of the post as required by The Client.
To contribute to the overall delivery of the work of the directorate as well as the goals of The Client.
Ensure that good practice, policy and brand guidelines are adhered to.
Deliver all work within our equality and diversity framework.
Agree and work towards personal performance objectives and targets and participate in regular supervision and annual performance appraisal.
Adhere to all our policies and processes including our code of conduct.