Night Shift Operations Manager - Glenfield, United Kingdom - Industria Personnel Services Ltd

Description

Industria personnel are recruiting on behalf of one of our clients for a Night Shift Operations Manager to join their team in Glenfield on a permanent basis

Our client is a worldwide Transport and Logistics leader, supports its clients in Great Britain with customised solutions spanning a large range of services: Freight Forwarding, Contract Logistics and Distribution & Express.

Role/Responsibilities:

• Accountability for whole operation within the working pattern of the night shift.
• Ensure that safety is at the forefront of the shift's activities, in accordance with site and company policies and within the spirit & rules of current legislation.
• Promote and drive the common safety culture across the team; contribute substantially to the SIP.
• Lead and coordinate the safety policies and aims stipulated by the site leadership team. As an example, exemplary attention to detailed accident reporting and followup is expected.
• Provide leadership and direction to the shift leadership team through coaching, guidance and example setting.
• Ensure that the shift leadership team are trained, advised, included, motivated and praised against directed operational targets.
• Lead communication requirements from site leadership to shift leadership; such comms shall support a consistent message, outcome and content.
• Manage costs, which include ownership of productivity and work study, in line with set targets.
• Ensure customer SLA requirements are met, with a specific focus on producing ontime output and observing customer originated instructions. Where there is scope, exceeding the SLA should be a consideration but fully agreed by site leadership.
• Feedback with the requisite urgency and clarity any exceptions or potential failures after ensuring that alternative options were investigated.
• Ensure that the shift meets and where there is scope, exceed agreed relevant Key Performance Indicators.
• Support continuous improvement, leading and participating in working parties to involve and engage staff, with an aim to increase efficiency and reduce costs.

Have full involvement in their implementation and success.

• Ensure correct daily staffing levels are managed and sufficient to meet operational requirements, liaising with agency providers against our legal obligations.

Experience and/or Training

• Safety management and delivery, IOSH Level
• Experience in the logistics industry of at least 7 years including palletised warehousing using MHE.
• Experience of managing staff (30+) on a shift, managing performance and deadlines.
• Extensive customer liaison in terms of regular contact and interpreting/translating service level requirements to operational activity.
• Excellent communication skills.

Further on the job training within company policies and procedures will be provided


Working Hours:
Monday-Friday 22:00 - 06:00am


Salary:
The salary is up to 35k depending on level of experience and shift allowance of £3900 per annum