Customer Care Consultant - Cardiff, United Kingdom - Yolk Recruitment

Yolk Recruitment
Yolk Recruitment
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor


A leading insurnace company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team.

They are insurance specialists and are one of the UK's most trusted insurance providers. They have a mission to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.


What you'll be doing?


This is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company based in the centre of Cardiff.

You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions.


You will also:

  • Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts in a timely manner and in line with the company SLA's
  • Build relationships with customers by listening to their needs and supporting them with the products and services that suit them
  • Contact customers to discuss their accounts, questions and queries through outbound calls
  • Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer and take the required payments
  • Work closely with other members of the team to ensure that all customer requirements are consistently met
  • Complete general administration duties including managing inboxes and updating various databases and systems

What you'll bring to the team?
As a bright customer service advisor, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers and members


You will also have:

  • Excellent communication and listening skills, with people on all levels
  • A keen eye for detail and able to work under pressure
  • The drive to learn and progress within a role and team
  • Excellent IT skills, including Microsoft Office
  • Friendly and supportive to both other team members and customers.

And this is what you'll get in return?
By being a customer service advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside:

  • Opportunity for Hybrid working after probation
  • Excellent training and development opportunities within the business, supported by encouraging team members and managers.
  • Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans
Please get in touch to find out more about the role and the client.
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