Customer Service Agent - Warrington, United Kingdom - Finda Recruitment

Finda Recruitment

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Customer Acquisitions Agent

Warrington - OTE £29,400 to £33,400 per annum
Hybrid working (Home and Office)

Do you have phone-based customer service, contact centre, call centre advisor experience and are you looking to work for a company who invest in you?

Are you from a customer facing background such as hospitality or retail?

Are you passionate about providing the highest standards of customer service, with an exceptional telephone manner?

Would you like to work for a company who put their employees first and have adopted a permanent flexible combination of home and office working
?

£22,000 to £24,000 basic (depending on experience) + Monthly Bonus (up to £450) + Other Benefits OTE £29,400 to £33,400 per annum

25 days holiday per year rising to 27 days PLUS an extra day off on or around your birthday

Full Time - Permanent - The working hours will be 37.5hrs across
five days of the week.

About the Business

A leading car finance lender, Go Car Credit were established to help provide finance to buy a car for those who may not be able to obtain credit from a high street bank.

They have provided loans for over 100,000 customers so far and are growing very quickly.

They understand that anyone could have problems acquiring credit via a traditional lender, so pride themselves on being different from the traditional banks and payday loan companies by working with customers and understanding their individual circumstances.

The business focus is on ethical and responsible lending and putting the customer's interest at the heart of every decision they make.

The Customer Acquisitions Role
This role includes lots of verbal and written communication with customers so excellent interpersonal skills are necessary. You will also update and maintain records using various systems and ensure our high compliance standards are maintained.

The Customer Acquisitions role is a full-time position based at our Warrington office and a combination of home working and office working will be expected.

The working hours will be 37.5 across five days of the week. We operate seven days a week. Monday - Fridays 9am-8pm, Saturdays 9am-6pm and Sundays 10am-4pm, typically working 3 out of 4 weekends.

Key knowledge, skills and attitudes required:

Previous experience in a customer service, telephone based role
Previous experience in a regulated environment (utilities, insurance, finance or motor finance etc)
Excellent communication skills both written and verbal
Confident using computer systems
Ability to manage multiple tasks and high volumes of work
Team player who is happy helping both customers and colleagues
Excellent attention to detail
Are able to develop themselves and make suggestions about improving the way we do business

Benefits

Up to £450 p/m quality & performance bonus
Company laptop and phone access provided for home working
Flexible home/office working
Pension Scheme
25 days holiday plus bank holidays, increasing by one day per year to a maximum of 2 Additional day off for your birthday
Clear development path with training and development
Free Onsite Parking
Regular charity and engagement activities
Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower

Next Step
If this role sounds like the Customer Acquisitions opportunity for you, click 'apply' today and submit your CV.

If you are offered the job following interview, we are looking for you to start as soon as possible.

INDHP
Package Description

Customer Acquisitions Agent

Warrington - Salary starting at £22,000 + BONUS up to £500 pcm
Hybrid working (Home and Office)