Quality and Performance Support Officer - Preston, United Kingdom - NHS Lancashire and South Cumbria Integrated Care Board

NHS Lancashire and South Cumbria Integrated Care Board

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This post will work as part of the Lancashire & South Cumbria Integrated Care Board (L&SC ICB) Learning Disability and Autism Team and will be offered on a permanent basis.

The post holder will support the Care and Treatment Review process, 6-8 weekly Quality Assurance Visits, Local Area Emergency Protocols, Dynamic Support Database meetings, LeDeR, Multi-Disciplinary meetings, and additional ad-hoc meetings as required.

This position will work alongside and in close collaboration with our providers, Local Authorities, NHS England, other relevant stakeholders, external organisations and patient groups.

There is travel required for this role across the North West and some further across the country.

A highly motivated and enthusiastic individual is required to provide and coordinate administrative and secretarial To support the team in the establishment and development of processes to effectively support the Quality and Performance Team.

Provide specialist administration support, in particular, this will include:
Manage the data inputted onto the patient information database, working in conjunction with administrative and clinical

Collate data from the patient information database in a report format as required by management or the ICB, ensuring dat

Coordinate the request process for quality visits and CETRs, ensuring all visits and reviews are set up within relevant time frames and assisting the team throughout the process as required

Provide administrative support to all members of the quality and performance team such as taking enquiries, handling post and escalating any issues in a timely manner, ensuring all confidential communications are distributed appropriatel

Support the team in communicating and engaging with family members and This will include taking telephone calls for the team and using initiative to deal with phone calls and messages.

Deal with queries and issues within area of expertise, referring issues to other staff as appropriate

Facilitate team reporting capabilities in conjunction with management by collecting information on relevant team projects

Facilitate good working relationships with ICBrepresentatives and other support staff; both within the programme and other organisations as required.

Participate in objective setting and monthly 1:1 meetings with line manager and attend all Lancashire & South Cumbria ICB mandatory training and other training relevant to role

Provide a professional, efficient and comprehensive administrative and support service to the team, including photocopying, mail distribution and template letter This will include managing electronic diaries for the department including arrangements and prioritization

Arrange meetings for the team as requested ensuring all resources required for the meeting are in This may include minute taking and facilitating the meeting through provision of supporting information as required, this will include off site working

Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team

Undertake research for the senior management team as directed and carry out appropriate delegated duties as required