Fm Service Desk Administrator - Wigan, United Kingdom - Ascot services

Ascot services

Verified Company

Wigan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
FM Service Desk Administrator

Location:
Atherton, Manchester

Salary:
Competitive DOE

Job Type:
Permanent, Full Time

The Company:

Ascot Services provides market leading solutions across a number of disciplines that includes; facilities management, construction services, engineering services, planned preventative maintenance and environmental solutions, all with 24/7 dedicated clientsupport.

The Position:

If you enjoy working in a Helpdesk Admin role or similar, and would like to embark on a new challenge, and want a career with a well-established reputable Company with great benefits, then this is the role for you

As part of the Helpdesk team, your role will be to provide exceptional customer service and support to clients of Ascot Services.

The Helpdesk comprises front line staff who provide 24/7 support and are the first point of contact for many stakeholders.

Here's What You Can Expect to Be Doing:

Effectively manage work instructions received via the Service Desk
Acknowledge receipt of work instructions utilising the agreed Service Desk templates
Determine appropriate engineering resources required and allocate work requests accordingly
Check approval status for all subcontractor resource prior to any work instruction and PO being raised
Request RAMS where appropriate ensuring they are uploaded on to the Service Desk when received
Liaise with clients to book the attending engineering resource on site
Contact subcontractors and suppliers for updates on works or requesting quotations
Order parts and materials within appropriate approved spending limits and via Ascot approved suppliers
Communicate with clients on estimated work commencement dates, and keep them updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriate
Add timely, accurate, clear and concise progress updates on the Service Desk
Track progress of jobs against predetermined SLAs including maximum allowable response and rectification times, proactively action works that are approaching breach of agreed service levels and escalate as appropriate
Ensure the Ascot Services accounts system (SAGE) is accurately updated in accordance with agreed procedures
Close works down on the Service Desk, ensuring all fields are completed in accordance with agreed procedure and status reflected in SAGE
Perform oncall duties in accordance with agreed rotas
Maintain an effective working relationship with all members of operations to ensure that there is effective coordination of all work instructions

About you:

Integrity honest, open, ethical, and fair so our people trust us to adhere to our word
Teamwork build strong teams that have a shared goal and rally around the mission and vision of the organization
Outstanding collaboration to deliver on key business objectives
Expert at what you do with relevant industry experience and indepth knowledge of the market
Delivery of outstanding results in a safe, compliant and ethical way
Problem solving continual improvement through innovation
Emotional Intelligence be aware of, control, and express one's emotions in a positive constructive way
Ability to manage complexity at pace
Strong relationship and stakeholder management skills
Strong financial acumen

Additional Information:

Hours are 9am to 5pm, with a rota for covering an early and a late shift: 7am to 3pm and 11am to 7pm.

You will also be part of an on-call rota with the rest of the team.

Benefits: