Service Designer - Leeds, United Kingdom - Opencast Software

Opencast Software

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role
As our service designer, you'll identify and solve our clients' service problems. You'll balance user needs, business needs and technical considerations. You'll investigate and design the end-to-end, front stage and back stage service journey consideringboth the problem and solution space.

We're currently shaping our service design offering for a range of clients. If this is something you'd be keen to get involved in, we'd love to hear from you.

You'll suit this role if you:

have a strong understanding of all UCD disciplines and champion for them equally.

- have experience of solving wider scale problems not just immediate ones.
- can diplomatically and clearly articulate tensions between technical, business and user need. You communicate respectfully with clients who aren't as familiar with service design.
- work well with all specialisms in a multidisciplinary team. You'll also aid collaboration between previously separate/siloed people, departments and teams.
- understand agile processes and enjoy working with clients as they evolve and adapt.
- enjoy building trusting and open relationships with clients.
- can discuss and define strategy with senior stakeholders.
- provide guidance and leadership to all kinds of people, including teammates, consultants outside of UCD, stakeholders and client teams.
- can provide strategic guidance on proposed approaches and solutions. This includes any time and budgetary constraints.
- are skilled at spotting opportunities for work beyond the original scope or request.
- can influence and sell the value of service design to clients and their stakeholders.

Salary
Based upon individual skill / experience level, and where this aligns against our competency framework:

Consultant: £41,000 £64,000
Senior consultant: £65,000 £80,000

About Opencast
Opencast is an ambitious, successful, and growing technology consultancy. We pride ourselves in the qualities of our people. We're inclusive, creative, and collaborative - don't just take our word for it, look us up on Glassdoor

It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges.

We plan to treble the size of our team by 2025 — but we're determined not to lose our unique culture.

You'll enjoy life at Opencast if you:

you want to join an ambitious, growing consultancy

- you believe in inclusivity, creativity, and collaboration
- are brave enough to ask the right questions and do the right thing
- work flexibly and don't like stiff hierarchy

Want to find out more?
Visit our website to find out more about us, our work and the benefits of joining us.

If you'd like to talk directly about this role with the people leading our services, visit the Contact section of the website.

We're keen to chat