Patient Services Call Centre Advisor - Featherstone, United Kingdom - Sciensus

Sciensus
Sciensus
Verified Company
Featherstone, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Do you have a passion for delivering a high-quality customer focus service??
We are always on the look out for passionate
Patient Services Advisor's to work within our office in
Featherstone


Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients' medications and associated supplies & services.

Within our business we call our customer service team,
Patient Services Therapy Coordinators.
This role will work within agreed regulations, protocols and targets, always ensuring the patient comes first.


This role will give you the opportunity to make a real impact on our patients journey by being a main point of contact being able to deliver a high standard of customer service to not only our patients but our partners as well.

At the core of our values is our commitment to deliver exceptional patient experience and outcomes and this role is no different.


Who are Sciensus and what do they do?


We're proud to be the leading specialty pharmacy in Europe, providing healthcare solutions to patients with long term conditions, rare diseases and cancer.

For 30 years, we've supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe.

Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.


So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.


Why would I work at Sciensusthe benefits?
We offer a fully comprehensive compensation package.

Working 40 hours per week between 8am - 8pm (10 week rota given)

Your contract will also include working 1 in 5 Saturdays & 2 Sundays per year (enhanced overtime rates payable)

20 hour contracts also available.


This all sounds great - What key skills do I need to apply:

  • Experience of handling and resolving customer issues, with a first-time right attitude
  • Strong communication skills both written and verbal
  • Able to demonstrate working toward company KPIs
  • Experience of working in a fastpaced environment with the ability to navigate through change
HCOTH21
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