Transcriber Liaison Support - Knutsford, United Kingdom - Accuro Transcription Solutions Limited

Description

Job Title:

Transcriber Liaison Support


Reporting To:

Operations Manager


Hours of Work (Hybrid role):
9.00am - 5.30pm


Role and Responsibilities
Outlined below are the key responsibilities for the Transcriber Liaison Support.


Operations

• Work from a daily workflow report to monitor the return of transcripts from the transcriber panel and communicating to the transcriber panel where necessary.
• Assist the allocation of dictations to the selfemployed panel in a timely manner ensuring that files are prioritised according to customer SLAs.
• Support the department in the resolution of operational issues or security nonconformances.
• Respond to customer and supplier queries promptly.
• Manage the recruitment process transcribers to the panel.
• Design of new transcriber recruitment process.
• Nurture transcriber onboarding process, ensuring transcriber job satisfaction.

Technical support

• Act as a first line IT support for any transcriber queries, via video call / call.
• Supporting the IT department to design a simple and secure transcriber technical process.

Information Security

• Must understand and comply with Accuro's Information Security Policy and associated guidance.
• Must undertake mandatory quarterly data security training and understand:
• What information you are using, how it should be protectively handled, stored and transferred.
• What procedures exist for the sharing of information with others.
• How to report a suspected beach of information security within the organisation.
• Your responsibility for raising any information security concerns with the Data Protection Officer.

Health and Safety

• Conform to the Health and Safety Policy with regard to staff and equipment.

Equal Opportunities

• Conform to the Company's Equal Opportunities policy.

Personal Attributes

• Great attendance and punctuality.
• A team player who adds personality to the business.
• A high standard of communication; verbal, written and presentation skills.
• Have a high level of software skills including Word, Excel.
• A good technical understanding of PCs and Microsoft word processing software.
• Attention to detail.
• Great customer service.
• Good time management.
• Motivate yourself and others and take satisfaction from your role.
• We are a dog friendly office with some dogs often brought to work.

Salary:
£26,500.00-£28,500.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Matching gift scheme
• Onsite parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Flexitime
• Monday to Friday

Work Location:
Hybrid remote in Knutsford