Customer Experience Executive - London, United Kingdom - By Miles

By Miles

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Who are we?
Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn't see it like that. So, we launched the UK's first real-time pay-by-mile policies. Since then, we've had our members covered for a massive 500 million miles of driving.

It's been an epic journey (which is a bit ironic, since we're helping people who don't use their cars so much).

Along the way, we've gone from plucky newcomers, to being voted Best Car Insurance Provider 3 times in a row.

Though we're still very much doing things in our own, unique way - we're now backed by Direct Line Group (alongside some of the country's best known brands)

What we believe in.
We challenge with kindness, making sure everyone feels safe and included. We support each other.

We take time to learn so that we can improve ourselves, our colleagues and our products. We're not afraid to make mistakes if it gives us the opportunity to grow.

We're clear in our vision. We're happy to challenge the status quo if it will help us make things better.

We own up, we don't blame. We're humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone's opinion matters.

We consider before we start, whether that's interrogating details to save confusion down the line, or getting help from others.

We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.

Customer Experience Executive

Our Customer Experience Team is our voice, with the mission to delight all those that they come into touch with.

We call our customers Members and we like to ensure that they always feel part of our club.

And it's probably because of this that we won the 'Above and Beyond' award in the Customer Excellence Awards for the last two years running.

Reporting to one of our lovely Team Leads, we're looking for people who are proactive, upbeat and able to work both with a team and independently to solve problems and come up with new ways to keep our customer and member base happy.

This role makes a real impact on the experience our customers have. If this is something that motivates you, we'd love to hear from you

You'll be a fantastic addition to By Miles if you have:

Great verbal and written communication skills
Excellent interpersonal and active listening skills
The patience and ability to work calmly with vulnerable, difficult or upset customers
Strong attention to detail and good organisational abilities
Ability to work well in a team
A resilient mindset, with a positive outlook

Day to day you'll be:

Attending regular team standups to share ideas, feedback and help solve problems
Opportunities to attend companywide meetings
Staying up to date with the product changes
Attending team or individual training sessions

Working hours

Currently, we have a full-time role that would suit someone keen to work a flexible 5 days over a 7 day week, with the availability to sometimes swap your working hours or working days.

We'd be looking for someone that would be able to work shifts between 8am and 8pm on weekdays and was also available to work some weekends.

In a typical month, you can expect to work a varying shift pattern between Monday - Friday with weekends off.

You'll be scheduled to work at least one weekend in a month, and your days off around a weekend shift will be split to ensure you never work more than 5 days in a row.

We'll aim to provide you with 2 months notice of your shifts and you are able to swap shifts once published within the team.

Currently, our shift patterns are:

Monday - Friday
9:00am - 5:30pm

Saturday - Sunday
9:00am-6:00pm

But it's not all about us...
It's just as much about you. We're an ambitious, energetic bunch and we have our sights set on great things this year.

We recognise the value our people bring, with their inquisitive minds, bright ideas and fantastic attitudes, and we aim to give as much as we receive.

It's only fair.

Our benefits:

Our people work from wherever works best for them. We have office space in central London but if you prefer to work from home, you could be in Cornwall, Cardiff, Carlisle, or anywhere else in the UK (it doesn't even have to begin with 'C'). All you need is your talent and a stable internet connection.
We offer an allowance to help get your workspace set up.
Life's short and the world is wide. After 3 years at By Miles, you'll be able to take a sabbatical and put time towards anything you like knowing your role is waiting for you.
We offer enhanced parental leave policies, regardless of gender. Primary Caregiver Leave, Secondary Caregiver Leave, Adoption Leave, Parental Leave and Shared Parental Leave.
Compassionate leave, Parental Bereavement Leave
When the worst happens, we