Customer Service Agents - Newcastle upon Tyne, United Kingdom - G.R.E. Recruitment Limited

G.R.E. Recruitment Limited

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000
Are you a Newcastle based recent graduate?

Are you passionate about providing excellent customer service?

Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

I've partnered with a Global IT Consultancy who are looking for x20 Graduate Customer Service Agents to join their existing team supporting a Major UK High Street Bank with supporting their customers with enquiries and requests on their personal lending accounts.

As this role is fully onsite, they're looking for graduates based in the Newcastle area.

Responsibilities:

Answer incoming customer calls and provide assistance with inquiries, complaints, and general questions
Provide exceptional customer service by addressing customer concerns in a professional and timely manner
Utilize phone etiquette to ensure positive interactions with customers
Analyze customer needs and recommend appropriate products or services
Upsell additional products or services to enhance the customer experience
Perform data entry to accurately record customer information and interactions
Communicate effectively with customers, both verbally and in writing

Qualifications:

Excellent phone etiquette and strong communication skills
Ability to analyze customer needs and provide appropriate solutions
Experience with upselling or sales is a plus
Proficient in data entry and computer skills

The role will involve shift work covering the weekends too.

Shift patterns are:
(6-8 week shift rotation pattern, allowing ample notice for scheduling)

Mon - Fri: 8am - 6pm, 10am - 8pm

Saturdays and Sundays: 8am - 6pm

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types:
Full-time, Permanent, Graduate

Salary:
£15,797.59-£25,054.24 per year

Benefits: