Sales Manager, Saas, Hybrid Working - Bristol, United Kingdom - Aaron Wallis Sales Recruitment

Aaron Wallis Sales Recruitment
Aaron Wallis Sales Recruitment
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sales Manager, SAAS, Hybrid Working. Bath/Bristol.
£45,000 Basic OTE £70,000 + Excellent Benefits.


This is an extraordinary Sales Manager role, managing a team of 8 Account Managers with a growing scale-up software business.

The company are fast becoming the market leader in their niche sector, well invested for growth and enjoying significant expansionin both sales income and staff numbers.


Your responsibilities:


  • Managing a team of 8, your primary role will be to support the team onboard new clients and provide a phenomenal customer service experience.
  • You will lead the team that delivers a flawless and consistent customer journey and work closely with the sales division.
  • The team has been managed by the Chief Revenue Officer, to date. They are now moving into a more strategic role within the business.
  • Your remit will be to review customer journeys, identify areas for improvement and develop structure and processes to ensure a brilliant customer experience.
  • You will also develop training plans with the CRO to achieve a positive growth culture where new Customer Success Representatives can provide a consistent customer experience.
  • The role is 50% peoplemanagement and 50% customer service delivery, hence the need for the 'player manager' or 'Team Captain'.
  • Significant resources will be made available to you to deliver the overall company strategic goals.

What's Required

  • Customer success experience, ideally at a 'team leader' or peoplemanagement level. Experience with onboarding new clients in a SaaS environment would be perfect
  • Account Managers with superb customer service within SaaS will also be considered.
  • A genuine 'leads by example' approach someone always looking for continuous improvement in processes and customer service.
  • A proactive, creative and hugely positive personality that is full of ideas and an excellent relationship builder
  • Someone with brilliant people skills and considers themselves to be an 'active listener' (this is a crucial requirement)
  • An ability to quickly gain the confidence of an already successful sales team, grasp new concepts and quickly find solutions to customer problems.
Our client pride themselves on their retention of staff and provide a fantastic working environment, ongoing training and support. This is the perfect role for an individual looking for a better work / life balance.

The Head Office is in Bath but there isthe option to work from home up to 4 days a week.

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