Current jobs related to Band 7 Assistant Service Manager - Birmingham - Evasion-design

  • IT Service Lifecycle Manager/IT Service Manager

    1 week ago

    Only for registered members Birmingham, England

    A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our client on a permanent basis. · ...

  • IT Service Lifecycle Manager/IT Service Manager

    1 week ago

    Only for registered members Birmingham

    ++A fantastic opportunity has arisen for an · IT Service Lifecycle Manager/IT Service Manager. · This role involves leading service lifecycle management, · collaborating with stakeholders to design services, · managing change processes and overseeing release · mangement process. ...

  • Service Manager

    1 month ago

    Only for registered members Birmingham, England

    Be the trusted Service Manager for a portfolio of major Retail customers within our B2B space You'll own end-to-end service delivery across mobile and complex IT—meeting contractual SLAs, running major incident response, and driving continuous improvement to lift customer satisfa ...

  • Service Manager

    1 month ago

    Only for registered members Birmingham

    This role leads a team of Service Delivery Managers who manage a portfolio of customer accounts focussing on customer experience, customer growth, retention, satisfaction, and profitability which feeds into the overall Business strategy. · Performance management of direct reports ...

  • IT Service Manager

    1 month ago

    Only for registered members Birmingham

    We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. · ...

  • IT Service Manager

    2 weeks ago

    Only for registered members Birmingham

    My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. · Maintaining SLAs and OLAs across the IT portfolio · Monitoring supplier and internal team performance · Working with cross-functional teams to improve u ...

  • Service Manager

    1 month ago

    Only for registered members West Midlands, England

    Join our caring and committed team as a Service Manager, where you'll play a key role in empowering incredible individuals with learning disabilities, autism, and associated needs to live fulfilling, meaningful lives across 4 supported living services in Birmingham. · Support, in ...

  • Service Manager

    1 month ago

    Only for registered members West Midlands, England

    Lifeways is one of the UK's leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs. We've recently completed one of the biggest digital transformations in our sector — and we're just ...

  • IT Service Manager

    1 month ago

    Only for registered members West Midlands, England

    We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. We'd love you to join us. · Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support se ...

  • Senior Service Manager

    1 month ago

    Only for registered members Birmingham, England

    Join Kainos and Shape the Future. As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership. · Oversee a multi-disciplined service team with a customer centric support approach across multiple locations, fo ...

  • Technical Services Manager

    1 month ago

    Only for registered members Birmingham

    We are seeking a Technical Services Manager to support customer engagement across the EMEA region. The role demands a balance of autonomy and teamwork, requiring close coordination with design, production, and maintenance functions. · Investigate and resolve in-service product is ...

  • Senior Service Manager

    1 month ago

    Only for registered members Birmingham Full time

    As a Senior Service Manager, you will assist in the direction and management of Support Services across assigned areas of ownership. This will include overseeing other members of the service team, identifying future enhancements to process and systems, and fostering strong client ...

  • PA Services Manager

    1 month ago

    Only for registered members Birmingham Full time

    We bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with ...

  • PA Services Manager

    1 month ago

    Only for registered members Birmingham

    We are looking for a Services Manager to join our team. The role is centred around the stellar realisation of firm-wide strategy and business plans, ensuring that our commercial plans are robust and our organisation is future-proofed for ongoing success. · Robustly manage perform ...

  • Customer Service Manager

    1 month ago

    Only for registered members Birmingham

    Are you an inspiring leader who is passionate about delivering exceptional customer experience and driving service excellence across international regions? Would you enjoy working in a fast-paced, commercially focused environment where you can influence change and shape strategy? ...

  • Clinical Services Manager

    1 month ago

    Only for registered members Birmingham, England

    The Clinical Services Manager (Regulatory and Quality Compliance Lead) will oversee regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services. · Lead on regulatory submissions, applications, and notifications to CQC an ...

  • Services Contracts Manager

    1 month ago

    Only for registered members Birmingham, England

    Caddick Construction is a family-owned business renowned for quality, integrity, and innovation in the construction sector. We are seeking an experienced Services Contracts Manager to join our team due to a number of exciting new projects. · Lead, manage, and coordinate projects, ...

  • PA Services Manager

    1 month ago

    Only for registered members Birmingham

    Join an award-winning team at Pinsent Masons and work with leading experts to make a difference. You'll be involved in varied and challenging work in an open and supportive environment. · Manage performance of the Service in line with HR policies · Proactively manage capacity and ...

  • Food Service Manager

    1 month ago

    Only for registered members Birmingham

    We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for a major High Street brand on a full time basis, contracted to 40 hours ...

  • Customer Service Manager

    1 month ago

    Only for registered members Birmingham

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. · Some 20,000 financial services and healthcare organizations, from the world's largest companies to small ...

  • Building Services Manager

    1 month ago

    Only for registered members Birmingham

    Building Services Manager to support our ambitious Development Strategy, delivering 500 new homes annually over the next decade. You will work with external consultants, contractors, and internal teams to evaluate and oversee building services design for new developments and rege ...

    • Band 7 Assistant Service Manager - Birmingham - Evasion-design

    Evasion-design
    Evasion-design Birmingham

    2 months ago

    Description

    Develop a Services Delivery Plan (in partnership and by agreement with the Adult and Specialist Rehabilitation Division Senior Management Team) to meet service needs and contribute to the annual planning process of the Trust in line with agreed corporate objectives and priorities.

    Plan and manage the implementation of projects to improve service delivery and Divisional performance against KPIs thereby ensuring delivery of organisational and service plans.

    Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.

    Develops effective communication channels between staff, clinicians and management using a range of approaches including formal meetings/presentations to individual discussions to gain commitment and support and ensure effective understanding to highly complex situations, for example multiple options appraisals using capacity and demand principles within nationally managed KPIs.


    Utilises highly developed specialist professional knowledge and experience to assess, plan, evaluate and implement interventions across specialties within the Division Maintain knowledge of changes in the NHS to provide advice to the service on how to respond to changing requirements whilst maintaining best practice Contributes to the development of business plans and strategy, working to broad policy and guidance to implement the effective delivery of care to achieve targets.

    Uses management skills to develop teams, to ensure services are responsive to corporate and patient needs. Management of designated staff. Implements and manages initiatives designed to develop and improve team performance, including taking remedial action e.g.

    staff development, performance management or disciplinary action as appropriate.

    To support compliance with national, commissioning and local waiting list/Referral To Treatment (RTT) targets, monitor on a daily/weekly/monthly basis the service Waiting lists and RTT pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets.

    Support the Trusts performance management framework for Adult and Specialist Rehabilitation Division and be accountable for performance against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required for lead areas.

    Support clinical teams within the service by responding to operational issues on a day-to-day basis and ensuring issues are swiftly resolved.


    Be able to recognise the need for alternative methods of communication to overcome various levels of understanding, cultural background, and preferred ways of communicating particularly when the information can be highly complex.

    Work with the workshop to ensure delivery productions KPIs are monitored and adhered to.

    Monitor expenditure for the service and ensuring that prescription guidelines are being adhered to and escalating if required Effectively utilise exceptional communication skills, understanding where the distress may originate from and de-escalate potentially challenging situations.

    To implement longer term solutions to issues raised as and when required.


    These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.

    Contribute to the development of the strategic direction and annual business planning of the service and to assist in the determination of policy and strategy with the Senior Management Team and Clinical Heads of Service.

    Work with service leads to develop and deliver high quality, responsive and cost-effective services in line with organisational objectives.

    Provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being and personal development.


    Develop a strong understanding of the local and regional provision of Community Services outside the Trust and work with the Clinical Leads to react to changes in that provision to secure strong services and market share at Birmingham Community Healthcare NHS Trust.

    Ensure the establishment and maintenance of good relationships and communication with key stakeholders throughout Adult and Specialist Rehabilitation Division, and with other services in BCHC, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.

    Deal directly with key external stakeholders including local Trusts, other external agencies and contractors as required. To contribute to and administratively support any clinical/service-related networks associated with Adult and Specialist Rehabilitation Division.

    Assist with the production of accurate information for Adult and Specialist Rehabilitation Division on the Trusts website and intranet. Represent the Service at Strategic and Trust meetings as required.

    In collaboration with the Senior Management Team, Clinical Heads of Service and Service Managers, facilitate specific projects within the Service.

    Inspire and develop a multidisciplinary team, ensuring a positive and cohesive work environment.


    To work with administrative and clinical staff to achieve sustained improvements within the following areas: Patient access: including RTT (Referral to Treatment) target and internal waiting list targets Working with the clinic utilisation: for example, DNAs (Did Not Attend) and appointment cancellations Clinical quality Patient satisfaction Mandatory training and appraisal compliance Reducing unoutcomed clinic appointments Medical Device assurance Capturing of patient and staff demographic data Monitor the service improvement programme and associated work streams ensuring collaborative partnership working with other Trusts and partners across the health economy.

    Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.

    LNKD1_UKTJ
Jobs
>
Birmingham