Customer Service Advisor - Farnham, United Kingdom - Honeypot People Ltd

Honeypot People Ltd

Verified Company

Farnham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a Fin Tech provider, specialising in the self employed Construction sector

They are looking to recruit Customer Service Assistants to join their busy team, based in Farnham.

As a key member of the Tax Department, you'd be a central point of contact for all our customers, providing outstanding support to the tax specialists in ensuring all client tax returns are completed and submitted to HMRC correctly and on time.

This Customer Service Administrator role would suit someone who has well developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills.

We're looking for an individual who is self-motivated and eager to learn, with a determination to achieve targets and meet deadlines.

Whilst experience within an administration/customer service role would be highly advantageous, full training will be providedand so this is not necessary.

Key Duties of a Customer Service Administrator

Supporting the tax specialists with all administrative tasks
Bookkeeping; recording transactions including sales, purchases, income, receipts, and payments by our clients
Ensuring all databases are kept up to date with progressing work and client details
Ensuring all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards
Following and where possible, improving departmental processes and company service standards

Working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am - 5.00pm.

Essential Skills:

Experience of working within a highpace, and highpressure environment, whilst maintaining an extremely high level of customer service
Determination and motivation to achieve targets
Resilient and proactive with a flexible approach to work
IT literate with working knowledge of Microsoft Word, Excel, and Outlook
Clear telephone manner and clear listening skills

Desired Skills Experience working with self-employed operatives would be an added benefit but by no means essential to this Customer Service Administrator role.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.

We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civilpartnership status or disability.