Operations Support Specialist - London, United Kingdom - Zopa Limited

Zopa Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Story

Hello there. We're Zopa.
We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.

We are seeking an experienced Operations Specialist with a strong Underwriting background to join our Customer Operations Support team within the UK Operations function at Zopa.

As an Operational Support Specialist, you will play a crucial role in optimizing, standardizing, and supporting lending processes while providing exceptional customer service.

This position requires a keen eye for detail, strong analytical skills, and the ability to make informed decisions in compliance with regulatory requirements.

Initial focus for this role will be in the Underwriting part of this team, but there is future scope to learn other areas of the department and broaden your skillset that supports a wider pool of customers.

The weekly working pattern for this role is Tuesday - Saturday - 09:00 - 17:30.

A day in the life:

Process payment transactions accurately and efficiently
Handle document processing and verification to meet data protection requirements
Utilize credit reference agency information and extensive data to support underwriting decisions
Collaborate with internal teams to support seamless endtoend processes
Demonstrate understanding of the regulatory framework relevant to lending operations and implement effective risk management practices
Balancing and prioritizing your workload in a fastpaced environment to meet team targets and operational objectives
Adhering to departmental standards and producing highquality work consistently
Participating in continuous learning to stay abreast of changes in processes and regulations
Undertaking adhoc backoffice administrative duties to support customer needs and business requirements.

About you:

Prior experience in underwriting or lending operations within the UK banking sector
Strong customer service orientation and commitment to delivering an excellent customer experience
Ability to thrive in a dynamic and rapidly changing environment
Meticulous attention to detail and the ability to manage multiple priorities effectively
Demonstrated initiative, proactive problemsolving skills, and forwardthinking abilities
Excellent written and verbal communication skills
High level of numeracy and literacy skills
Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
Familiarity with relevant regulatory frameworks and compliance requirements

Flexible working? Yes please
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance.

Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.

Not only that - you'll also have the option of working from abroad for up to 120 days a year

But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.
Subject to having the right to work in the country of choice

Diversity Statement
Zopa is proud to offer a workplace free from discrimination.

Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work.

Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.