Service Desk Advisor - Ilford, United Kingdom - Premier Work Support
Description
An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.
Reporting to the office manager you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions.
Duties and responsibilities will include:
- Log jobs
- Provide customers service information
- Followup on customer chasers, overdue jobs
- General reporting
- Reporting any escalations to the supervisor/manager
- Experience in a busy call centre
- Exceptional Interpersonal skills
- Ability to motivate others and be a team player
- Previous experience of working within a team
- Strong IT and documentation skills
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