Field Service Supervisor - Tamworth, United Kingdom - McHale Plant Sales

Description

Building on recent growth and our appointment as distributor for Metso:Outotec mobile crushing & screening equipment in England, Scotland & Wales, McHale Plant Sales has an exciting opportunity for an enthusiastic, experienced and highly motivated Field Service Supervisor to join our team.

Operating from our UK depot based at Tamworth, Staffordshire, we are looking for team players with a good knowledge of the UK aggregates, quarrying and recycling sectors.

As a Field Service Supervisor, you will play a vital role in the overall quality and efficiency of all service and repair work carried out by the field service team.

• Front line support to our customers in breakdown situations.
• Supervision and scheduling of our field service support team.
• Liaising internally with workshop and parts departments to quote repairs of machines to customers.
• Opening, monitoring and closing of jobs for field service engineers on software packages including SME, Access & Link One.
• Controlling and managing all field activities to achieve monthly targets.
• Maintaining and managing all service documentation and developing new systems to grow the department.
• Contacting our customer base to help market and sell our extensive range of service and parts offering.
• Have the ability to quickly learn new skills and interact with all members of the service support team.
• Be motivated and have the ability to work well within a team and on their own initiative.

At McHale Plant Sales, our Service personnel are backed up by a highly experienced service department and a continuous training environment.

• Headquartered in Helsinki, Finland, Metso Outotec employs over 15,000 people in more than 50 countries and its sales for 2021 were about EUR 4.2 billion

• Company pension

• Monday to Friday

• Sales: 5 years (preferred)