Resident Support Assistant - Keynsham, United Kingdom - St Monica Trust

St Monica Trust
St Monica Trust
Verified Company
Keynsham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Key Results

Summary responsibilities

  • Delivery of a holistic, personcentred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
  • Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust's policies and procedures.
  • Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
  • Meet residents' unique needs and collaborate with colleagues across the care home teams.
  • Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience

Communication

  • Write notes and messages numeracy, literacy and verbal skills.
  • Communicate with people with differing communication needs.
  • Encourage and influence.
  • Understand and follow instructions and procedures.
  • Strong customer service skills.
  • Mixed methods and mediums of communication.
  • Thinking Style
  • Analyses and evaluates given information.
  • Adapts style and approach appropriate to situation or task.
  • Structures tasks/activities.
  • Preempts issues and troubleshoots.
  • Refers appropriate decisions to line manager.
  • Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
  • Wellbeing and Values
  • Aware of cultural and individual differences in all interactions and service areas.
  • Demonstrate interest, care and attention.
  • Create a positive impression.
  • Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
  • Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
  • Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or wellbeing.
  • Contribute to maintaining a safe and secure environment reporting faults, repairs or hazards through appropriate channels.
  • Working with others
  • Works effectively as part of a team.
  • Build relationships of trust with others (team, residents and their family & friends).
  • Potential exposure to challenging, physical or emotional situations.
  • Other Skills & Qualifications
  • Essential
  • Understanding of basic food preparation and cleaning techniques
  • An understanding and appreciation of older people in a care setting and the issues that may affect them
  • Knowledge of basic health and safety rules
  • Knowledge of customer service principles
  • Desirable
  • Level 1 or 2 in Food Hygiene (or equivalent)
  • Level 2 in Healthcare Cleaning (or equivalent)
  • General level of education (GCSE or equivalent)
  • Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
  • Working experience in a care setting
  • Knowledge of safe moving and handling techniques
  • Additional information
  • Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
  • This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
  • 12 hours per week, Saturday and Sunday 7.30am 2.00pm.
- £12.20 per hour plus enhancements for weekends where applicable.


Salary Ranges:
£25, £25,376.00


Time Type:
Part time
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