Support Coordinator - Thornbury, United Kingdom - Brain Tumour Support

Description

JOB PROFILE




JOB TITLE:
Support Co-ordinator

BASED AT Charity Head Office - Thornbury




RESPONSIBLE TO:
Support Services Manager

Hours: 35 hours per week (open to job share)




SALARY:
£18,900

JOB SUMMARY
Are you looking for a role where you can use your people and client relationship, organisation and administration skills to make a real difference to the lives of those affected by a Brain Tumour every day? More people need to know we are there to support them, and we need your help to make that happen We are looking for someone who thrives on helping people, loves listening and supporting others and likes to be efficient and keep things ship shape

Brain Tumour Support has an exciting opportunity for you to join us as a full-time Support Coordinator (open to job share).

This role is fundamental to helping the support service function effectively, and to clients who call in seeking information on our services.

You will work closely with team members at all levels within the charity: our support professionals, volunteer coordinator, the fundraising and communications team and our Senior Leadership Team so an ability to be a team player is essential.

You will have experience of supporting someone with a life limiting or life threatening condition (at work or in your private life) and an understanding of the impact of a brain tumour diagnosis.

You will be experienced in office and administration work and you will ideally have first-hand experience of providing customer service, support or advice and guidance, and listening to callers who may be anxious and emotional.

You will be an excellent communicator both verbally and in writing, and work well as part of a team and on your own.

You will be working with vulnerable adults so an understanding of maintaining boundaries and confidentiality are vitally important.

**BRAIN TUMOUR SUPPORT:
- **Brain Tumour Support (registered charity was founded in South Gloucestershire in 2003. A small team, headed by the Chief Executive, runs the charity together with a Board of Trustees who provide governance and direction for the charity.

The charity's vision is to ensure that no one is alone when facing the effects of a brain tumour diagnosis.

The charity has nine Brain Tumour Support Professionals and a Volunteer Coordinator who provide support to families who have been affected by a brain tumour.

We are passionate and committed to making a difference to the lives of patients and families who are living with a brain tumour.

Why Work For Us:

Benefits of working at Brain Tumour Support include: personal pension scheme with Employer contribution, 25 days (plus bank holidays) holiday entitlement, enhanced sick pay scheme, family friendly policies, training and development opportunities and a chance to make a real difference.

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MAIN DUTIES AND RESPONSIBILITIES:


Administration - undertake general administration tasks for the Support Service Manager; create and update process and procedure flow charts for all functions of the role; ensure the BTSW cloud folders are organised and up to date


Referrals - act as first point of contact for CNS or self-referrals to a BTS support service (SPs or Counselling) and send out relevant paperwork, consent forms etc and record on CL


Communication - act as the central point of contact and information for all support matters and communicate effectively with team members as and when appropriate


Provide initial emotional support, information and guidance as appropriate


Identify appropriate clinical and non-clinical support and refer/signpost to other services


Create and maintain data bases -with the Support Team, research and collate useful contacts for each geographical area


Build relationships - with clients and external contacts including NHS staff


CharityLog Data - enter,maintain and review data required for the support service using the charity CRM/database system; support the SPs by monitoring red flag on CL and alerting them to back log or missed/over due client actions

**Reporting and Data
- **produce activity reports required by Support Services Manager, Support Team and other staff as required; monitor mailout and group data and help with collating and reporting; work with and assist the Data Officer and managers to collect and process support service quantitative and qualitative data, such as client questionnaires or Board reports


Governance - ensure policies, procedures and systems are followed to meet service needs and statutory/mandatory requirements e.g. safeguarding, risk assessments, monthly reporting, GDPR


Written materials - produce, update, order, print off, keep stock and send out flyers/posters etc


Organisation - room bookings, hotel bookings, travel arrangements, refreshments and general requirements for support group meetings (as required) and support service meetings

**Undertake ad hoc proje