Customer Supply Executive - Enfield, United Kingdom - Beavertown Brewery
Description
ROLE OVERVIEW
We are looking for a Customer Supply Executive to join the Customer Supply Team.
- This role will report into the Customer Supply Manager and will be responsible for communicating directly with customers regarding salesrelated enquiries and orders.
- To be successful in this role, you will need excellent communication skills, an uptodate understanding of tax legislation/compliance procedures and time management skills.
DUTIES & RESPONSIBILITIES
- To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
- Ensure accurate and timely reporting and data entry into SAP
- Preparing UK and export orders, including supporting with shipping (and customs documents / liaise with customs broker)
- Responsible for accuracy of inventory levels; point person for all stock queries and communicate to relevant key stakeholders internally and externally
- Maintain clear, timely communication with customers
- Developing close working relationships with customer order placement teams (head office or depot) to maintain world class service standards
- Providing data/support to sales team as needed with onboarding of new customers
- Enter all new product information into SAP
- Supporting with organising and scheduling collections
- Preparing export orders, including shipping and customs documents (and liaise with customs broker)
- Liaise with the Finance team regarding debtors, invoice queries/payments
- Processing all credit notes and returns
- Filing all signed invoices in a timely manner
- To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
- Liaise with transport companies to arrange collection, communicate delays, and manage accordingly.
- Report issues, and inefficiencies of importers and their hauliers and make suggestions for improvement.
- Support with processing of marketing materials to support brand development
- Any other duties as required by management for the smooth and efficient operation of the department.
SKILLS & EXPERIENCE REQUIRED
- Exemplary organisational skills
- Strong sense of urgency
- Solid communication and people skills
- Solid time management skills
- Ability to multitask
- Ability to work independently and within a team to accomplish goals
- Previous administrative experience
- Proficient with Microsoft Office
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