Customer Service Specialist - Liverpool, United Kingdom - LATSEN TECHNOLOGY LTD

LATSEN TECHNOLOGY LTD
LATSEN TECHNOLOGY LTD
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Latsen is a high tech company, dedicated to developing smart products that combine high performance with advanced features for pet owners.

Pawfit, developed by Latsen, provides a smart tracking solution to help keep your pets safe and healthy.


Due to the expansion of the business, an exciting opportunity has arisen to join the Customer support and Communication team at Pawfit.

This role is a great opportunity for an ambitious Customer service specialist to work on all customer related aspect.


The aim of this role is to answer customer enquiries, resolve issues, enhance customer experience and foster relationships, improve credibility and create customer loyalty.


Duties and responsibilities:


  • Manage delivery document
  • Collect customers' feedback, analyse and report regularly
  • Maintain FAQ section on the company website
  • Process returns
  • Assist with online and offline product training
  • Conduct weekly work report

Requirements:


  • A Level or above
  • Excellent communication skills
  • Familiar with modern technologies
  • Can work under pressure, affiliative and flexible
  • Team player
  • Experience with Zendesk is desirable

Benefits:


  • Onsite parking
  • Flexible working hours
  • Promotion and regular training
  • Travel allowance

Salary:
£21,000 - £25,000 per year


Job Types:
Full-time, Permanent


Salary:
From £21,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend availability

Education:


  • Bachelor's (preferred)

Experience:

Customer Service: 2 years (preferred)

- sales: 2 years (required)
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