Customer Service Executive - Chelmsford, England
Only for registered members Chelmsford, England, United Kingdom
1 month ago
Job summary
Be visionary, make an impact, and work on a team that wins. Deliver first-class Customer service, satisfaction, and manage Customer orders quickly and efficiently.
Responsibilities
- Work closely with colleagues to deliver Customer service, satisfaction, and manage Customer orders.
- Assist the Sales team to manage and develop high-value Teledyne e2v accounts and drive process improvements.
- Build and maintain strong relationships with Teledyne e2v's external Customers.
- Use excellent communication skills to interact with people of all levels and build strong working relationships with Operations, Supply Chain, Credit Control, Trade Compliance, and Logistics.
Qualifications
- Experience in a Customer Service or Order management role in a complex and international context.
- Continuous improvement and process-oriented mindset.
- Strong persuasive communication, influencing, and negotiation skills.
- Advanced understanding of ERP and CRM systems (SAP or equivalent) from Customer Service perspective.
- Extensive knowledge of MS Excel and good working knowledge of other MS office products.
Job description
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