Customer Care Administrator - Newcastle Upon Tyne, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Newcastle Upon Tyne, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Care Administrator

Newcastle

New Build Housing


Howells are currently recruiting for one of the country's most successful Housing Developers who are looking to recruit an organised and driven Customer Care Administrator for their North East office.

They are a multi awarded winning business with a reputationfor providing fantastic training, development and progression.

The role involves managing and delivering post contract services to their clients and purchasers. To continually improve the customer journey and enhance customer satisfaction results.


Customer Care Administrator Key Duties:


  • Assist in the organisation of the Customer Care Operatives daily diaries, including coordinating works to Open Market and Housing Association customers whilst liaising with the Customer Care Manager.
  • Answer incoming calls into the Customer Care Department in a timely manner within 3 rings.
  • General office administration duties i.e. letters, scanning, printing, filing and binding of documents when required.
  • Be responsible for the Customer Care telephone system including any relevant recorded messages.
  • Attend Customer Care Team Meetings to report on progress on day to day issues.
  • Log any out of hours calls received via Orbis onto CRM. Telephone contact is to be made with each customer/resident to confirm works have been complete or are booked in.
  • Any other tasks as directed.

Customer Care Administrator Salary and Benefits:

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits

**Applications
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