E-commerce Order Processor - Monmouth, United Kingdom - Team Hoodies
Team Hoodies
Monmouth, United Kingdom
Verified Company
1 week ago
Description
We are currently looking for an individual to work closely with our sales and production team providing highly efficient, E-Commerce support which would include picking and packing orders received across all channels.
Team Hoodies and Jolly Clothing is an industry-leading screen printing company based in Raglan, Monmouthshire.We are the fastest growing suppliers of custom printed garments, school leavers hoodies, ski hoodies, trip hoodies and team wear in the UK.
We are committed to hiring top-performing individuals seeking long-term employment with great opportunities and benefitsIf you were to join our team as a E-Commerce order processor, your role and responsibilities would be:
Picking and Packing:
- Carry out the picking and packing process to ensure orders are accurately assembled.
- Maintain high standards of packaging to ensure products are delivered in pristine condition.
- Coordinate with shipping carriers for timely pickup and delivery of orders.
- This is an on your feet role, which will include some lifting of up to 15 kilos.
Order Processing:
- Receive and process incoming orders placed through the ecommerce platform.
- Ensure accuracy in order details and timely confirmation to customers.
- Coordinate with the warehouse team for order fulfilment and shipment.
Inventory Management:
- Monitor inventory levels to ensure sufficient stock availability.
- Coordinate with suppliers to replenish inventory as needed.
- Conduct regular stock checks and update inventory records in the ecommerce system.
Customer Service:
- Provide product information, assist with orderrelated queries, and resolve issues effectively.
- Handle returns, exchanges, and refunds in accordance with company policies.
After-Sales Support:
- Follow up with customers postpurchase to ensure satisfaction and gather feedback.
- Address any issues or concerns raised by customers after receiving their orders.
- Collaborate with other teams to implement improvements based on customer feedback.
Requirements:
- Experience in ecommerce operations (preferred).
- Strong organisational skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to multitask and work effectively in a fastpaced environment.
- Customercentric mindset with a focus on delivering exceptional service.
How to Apply:
2: Please check our location NP15 2BX - it's a beautiful part of the world but there is no public transport.
IMPORTANT - Please no agencies or overseas applicants. This is strictly an in-house position.
Salary:
£26,174.72 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Onsite parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Monmouth (required)
Ability to Relocate:
- Monmouth: Relocate before starting work (required)
Work Location:
In person
Reference ID:
THJC/ECOMCO/1202