Account Handler - London, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.
Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture.
Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden Group.
ROLE PROFILE:
Account Handler
ROLE PURPOSE:
Supports their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.
KEY ACCOUNTABILITIES:
Planning/Reporting:
- Works with mínimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
- Meets agreed targets
- Participates in team meetings as required, reporting on business progress within their area of expertise
- Manages assigned projects and contributes to other project as required
- Provides relevant management information to senior managers
Technical:
- Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
- Collates and communicates client requirements to ensure appropriate marketing of the risk
- Prepares or checks market presentations
- Liaises with clients and ensures client queries are resolved
- Responds to market and third party queries as appropriate
- Is aware of, and satisfies, territory, tax and legislation requirements
- Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
- Plans the most appropriate solution for the client's demands and needs
- Liaises with support technicians and IBA as required
- Ensures up to date records are maintained at all times on the Company system
- Knows when to seek guidance from senior members of the team
- Negotiates with underwriters to place insurance that balances quality, coverage and price
Policy, Process and Procedures:
- Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
- Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
- Ensures that self (and direct reports) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
Environment, Customer Focus and Relationships:
- Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
- Provides support and assistance to senior colleagues and/or their clients on request
- Deals with, or refers, client enquiries, renewals and midterm adjustments
- Develops strong relationships with immediate Team and the wider Business Unit
- Solicits advice and guidance, when appropriate, from their line manager
- Behaves with all clients fairly and ethically
- Shares information that could be beneficial to the Operating Entity/Group
People Management/Personal Development:
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
- Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
- Acts as a positive role model and encourages the contributions of their direct reports
- Manages their direct reports to ensure the required standards of performance are met and to guide individuals how they can further enhance and develop their skills
- Ensures direct reports have current and relevant objectives that align with wider business goals
- Works with senior managers to ensure there are effective succession plans in place for their direct reports and actively develops team members to provide future successors
- Supports the recruitment process as required
Regulatory and Compliance:
The Board of each Ope
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