Care Coordinator - Camberley, United Kingdom - Surrey Heath Community Providers

Surrey Heath Community Providers

Verified Company

Camberley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Care Co-ordinator

Responsible to on behalf of SHCP: Director of Operations, Responsible to on behalf of the practices, Practice Managers

Location:

Surrey Heath Primary Care Network - The post holder will be based at one of the following practices - Park Road Group Practice.

Hours per week:
Full time and Part time available, we operate as a 7 day service from 8am - 8pm.

Salary:
Band 3 £21,730 per annum (Full time) depending on experience

Holiday Entitlement: 27 days per year (based on full time hours) plus Bank Holiday entitlement

Key Relationships:
Surrey Heath Leadership Team, Surrey Heath General Practitioners inclusive of GPs, Practice Managers, Practice teams., Mental Health Integrated Care[ MHICS], MDT [SPA], Social Prescribing team

About Us:

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath.

We began in 2016 and now employ around 200 members of staff across our head office sites, and our primary care and unplanned care services.

As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services.

We are dedicated to providing safe and compassionate care to our patients across our range of primary care and unplanned healthcare services in Surrey Heath, and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in
ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Our Service:

Surrey Heath Community Providers offer a 365-day, 52-week service delivery and as part of that, we offer a seven days' a week, 8:00am to 8:00pm service.

So as part of your normal working hours, you may be required to work evenings or weekends, to provide a seven-day service, as per the needs of the business.

Role Summary:

An exciting opportunity has arisen for a Care Co-ordinator to join Surrey Heath Primary Care Network [PCN], supporting delivery of the new Network Contract Direct Enhanced Service [DES] specifications.

We are looking for a Care Co-ordinator to support our PCN, to work closely with PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred.

The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness.

You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the organisation._
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of Surrey Heath Community Provider Limited and the Primary Care Network_

Key Responsibilities and Primary Duties may include the following:

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, health and wellbeing coaches and other primary care professionals.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
Support PCN staff and patients to be prepared to have shareddecision making conversations including utilising decision aids and tools, and support patients to understand their level of knowledge, skills and confidence (their 'activation' level) when engaging with their health and wellbeing including through the use of the Patient Activation Measure.
Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have food quality written or verbal information to help them make choices about their care
Support the practice with the Patient Participation Group [PPG]
Holistically bring together all of a person's identified care and support plan, in line with best practice, based on what matters to the person
Support people to take up training and employment, and to access appropriate benefits, education courses, peer support, and/or personal health budgets where applicable
Raise awareness within the PCN of shareddecision making and decision sup