Senior Services Officer - London, United Kingdom - TPP Recruitment

TPP Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you customer service driven, and looking for a role where you will lead a member services team, ensuring that every element of the services offered by the team, are risk assessed and delivered to a high standard?

We are working with a membership body based in central London who are looking to recruit a Senior Services Officer, who will lead a team of Service Administrators, who manage the range of services offered to members.

As Senior Services Officer, you will also assist the Head of Services with research and development, to implement new business partnerships and services that are offered to their members.

Some of the benefits include

Hybrid Working
Up to 31 days annual leave
Up to 12% employer's pension contribution

As Senior Services Officer you will

Be responsible for the overall performance of the Service Administrators, including management of their development.
Be responsible for the effective administration and management of the services portfolio.
Work with the Head of Services to monitor any risks related to the portfolio of services.
Work with the Head of Services to research the needs of members and improve processes and procedures.

To be successful in the role you will

Have a strong understanding of membership bodies.
Have a strong understanding of customer service principles, and how to deal with difficult people.
Be experienced in undertaking research to improve existing, or implementing new products of services.
Be experienced in risk management.