Customer Care Coordinator - Stepps, United Kingdom - Pettigrew Recruitment Group Ltd

Pettigrew Recruitment Group Ltd
Pettigrew Recruitment Group Ltd
Verified Company
Stepps, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you thrive solving problems for customers but in a role currently where you do not have the tools make a difference?


Pettigrew Recruitment is working exclusively with a developer based in Glasgow as they look to appoint a Customer Care Coordinator covering their developments in the west region.


This developer has a prominent position in their market, offering high quality homes to their customers as one of the country's leading brands in the housebuilding industry.

Their customer care department is integral to the experience they wish to provide their customers, and with a continuing pipeline of developments throughout the rest of 2023 and beyond, they have prioritised adding to this team to ensure these standards are maintained.

Reporting to a Customer Care Manager, the successful individual will be expected to carry out the following duties:

  • Monitor and adhere to customer care policies and procedures, ensuring any issues raised are dealt with professionally, quickly and to their complete satisfaction.
  • Arrange for the inspection of remedial enquiries and where necessary to agree valid warranty issues.
  • Liaise between site management teams, Customer Care Manager and external sub contractors to ensure all remedial works are carried out efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
  • Regularly communicate with the Customer Care Manager to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner.
  • Regularly liaise with commercial / buying departments to order materials in accordance with arrangements made for defect resolution and complete contracharges where applicable.
  • Prepare and manage customer files electronically.
  • Produce and compile documentation / manual / user guides for housing association and private clients.
  • Provide administrative support for the department, to include handling and responding to all customer correspondence, electronic and paper filling, production of reports and record Action Logs for internal meetings.
  • Conduct post completion satisfaction calls with customers.
  • Other ad hoc duties as and when required.


In return, this is an opportunity to become an integral team member in a thriving business, with the ability to make a difference to their customers through the aftercare stage.


Does this sound like you? Get in touch with Samantha today to find out more.

Benefits:


  • Flexitime
  • Onsite parking

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Stepps: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person
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