Business Process Support Officer - Truro, United Kingdom - Cornwall Council

Cornwall Council

Verified Company

Truro, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role and About Us

Based in the Together for Families Directorate, the Business Systems team provide technical support to users of the Directorate's case management systems, which include Mosaic, Synergy and Core+.

An exciting opportunity has arisen for an enthusiastic and motivated person to support this team to help meet the Directorate's priorities and objectives.

This essential role supports both the system user and, in turn, the accurate extraction of data to meet key performance indicators, by workflow and form design.

Main tasks and responsibilities will include:

Undertaking work relating to the maintenance of the system(s), including configuration linked with the creation of new workflow processes and the reviewing and updating of current processes and recording;
Supporting the testing and upgrades of the Mosaic case management system in liaison with the Business Systems Team Manager;
Supporting the Business Systems Team Manager with change control processes to ensure robust and secure system management;
Ensuring quality control and the maintenance of agreed standards in respect of system configuration/change tasks;
Production and maintenance of guidance notes, standards' documentation and procedures relating to the Directorate's ICT systems;
Planning and leading user acceptance sessions; demonstrating updated system configuration and documenting decisions.

About You

Educated to HNC/NVQ Level 4 standard, or have an equivalent level of experience in a relevant technological and/or analytical role.
You will be selfmotivated in your approach to work, have excellent communication and problem solving skills with the ability to manage a varied workload.
Having good analytical skills and the ability to produce accurate work in a timely manner, with the confidence to lead user acceptance meetings and attend business requirements meetings in order to gain approval from Managers to system changes.
Previous experience of project work, good organisational and time management skills are important within this position, alongside the desire to make continuous improvement for the Directorate.
You will have good experience of a range of IT systems, preferably in a case management/workflow based systems. Experience of using HTML and Javascript would be beneficial to support the production of dynamic forms.

The Business Systems Support Team members primarily work from home but there is the option to work from any one of the main office bases in Camborne, Truro or Bodmin if this is preferred.

Staff who work from home are provided with all necessary equipment. We are open to a discussion about flexible working.

If you would like to discuss this opportunity further please contact:
Andrew Trezise, Business Systems Team Manager

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Fairness and inclusion are at the heart of our vision for Cornwall.

In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g.

race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk.

It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here.

We are happy to talk about flexible working options.