Senior Admissions Officer - Glasgow, United Kingdom - University of Glasgow

University of Glasgow

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job PurposeYou will build and develop relationships with key stakeholders in the Academic Schools that you have responsibility for and ensure that all stakeholders are appropriately briefed on both in cycle progress and future Admissions developments.

Main Duties and Responsibilities

Line Manage a team of Admissions Officers in a high volume, high pressure environment. This includes responsibility for a particular subset of applicants or programmes, workload management, training and development and all HR related processes.
Ensure that all team members have access to tools and documented processes which are designed in line with Admissions requirements, legislative compliance and an excellent customer service.
Deliver training and manage team members to execute all processes related to the applicant journey: initial assessment including Fee and Immigration status confirmation, selection including assessment of academic, English Language and non-academic qualifications, decision processing and accurate recording of the basis of offer (qualification status, English Language status, non-academic qualification status, fee status, immigration status), confirmation processes, field completion for statutory and internal reporting, CAS issuance and verification of all aspects of basis of offer.
Support the Enquiry Team Lead to ensure that applicant enquiries including unsuccessful applicant feedback requests or applicant complaints are responded to in a timely fashion using automation where appropriate.
Responsibility for creating and maintaining appropriate operational reporting tools to assess the efficiency of processes against key performance indicators and to ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
Support for the creation of and responsibility for the implementation and reporting of appropriate key performance indicators and service level agreements for decision turnarounds for uncapped programmes and applicant cohorts.
Design and develop appropriate selection and review processes to ensure that decision processing is completed in line with applicant cohort and programme or intake category targets and caps.
Operational lead for core processes with high impact to recruitment including UKVI Compliance and Fee Status Assessment for your specified area of responsibility
Support the Admissions Operations Manager to manage technical tools and systems required for Admissions processes. This would include supporting start of cycle set-up for Direct Applications, UCAS Applications and My Campus Application processing screens, set-up of Applicant self-service, Admissions communications implementation, set up of UCAS collection tool, support for data transfer interactions with third parties such as UCAS and UKVI,
Support operational Admissions processes where appropriate to ensure that turnaround times are maintained in during periods of particularly high volumes
Support Head of Admissions to develop and implement systems and process enhancements / new products / significant changes and ensure all key users and relevant stakeholders receive training as part of the implementation period
Develop and manage relationships with key internal stakeholders in relevant Schools and Colleges. Ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
Responsibility for additional specific activities or projects as requested by the Heads of Admissions, including those with enquirer and applicant engagement focus eg Open Days or Clearing

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential

A1 Either:

Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 8 (SVQ 4, HND or equivalent), and experience of personal development in a similar role.

A2 Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, South East Asia, North America
A3 Knowledge of legislation and compliance parameters that govern Admissions practice and policy

A4 Knowledge and of the HE sector and a detailed understanding of the legislative and compliance parameters that govern HE Admissions.

Skills

Essential:

C1 Ability to work as part of a team and independently on own initiative
C2 Effective planning, organising and prioritising with the ability to offer a flexible approach to managing workload and supporting workloads from across Admissions
C3 Ability to conduct own research to evaluate academic qualifications using UK NARIC, University guidelines and other available evidence
C4 Ability to manage resource to meet ambitious KPI targets and turnaround times
C5 Ability to communicate clearly oral