Assistant Property Manager - Watford, United Kingdom - PINNACLE GROUP

PINNACLE GROUP

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Assistant Property Manager

Duties/Key Responsibilities

Implement the instructions and meet the targets set by the Head of Operations to ensure our contractual obligations are met.
Communicate clearly and effectively with residents and all stakeholders.
Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
Produce accurate, high quality and customer focused written work.
Develop positive and effective relationships with individual residents, the client and other stakeholders.
Assist with referring defects to the after care team and general repairs to our contractors, updating job records.
Liaise with other teams and contractors to ensure the properties and communal areas are maintained to a high standard.
Ensure that all documents are uploaded to the IT systems and IT systems updated as required.
Assist with the management of void properties prior to letting and sale.
Lead on the allocations and nominations process for properties and providing assistance with enquiries and viewings, including liaising with local authority nomination teams. Processing applicants from nomination stage to move in.
In keeping with Pinnacles values, you will ensure you bring added value to the contract, beyond the basic requirements of the role.
Any other projects or duties as determined by the Head of Operations

Skills

Be able to work proactively under own initiative
Excellent administrative skills
There will be completing deadlines so good organisational skills are key
Be able to perform a whole range of housing management and administrative tasks.
Good customer service skills and the ability to work within an ever changing environment
IT skills (Word and Excel and relevant software)
To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.