Claims Handler - Manchester, United Kingdom - EFM Fleet Services Ltd

EFM Fleet Services Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**EFM Fleet Services Ltd

Motor claims Handlers
Head Office, Manchester M22 4TE**EFM Fleet Services Ltd is a wellestablished Fleet Management company that offers its customers a comprehensive service and due to expansion EFM Fleet Services are looking to recruit a number of
motor claim handlers based at our Head office, located at Sharston, Manchester M22 4TE.

Reporting directly to the Commercial Manager, Providing a detailed accident and incident management service to our customers, you must ensure all information is taken accurately and client data capture requirements are adhered to.

You will have a passion for customer service and attention to detail while managing the claims lifecycle.

What we can offer successful Motor Claims Handlers
-
Permanent role
-
Salary Commencing at £25,000 pa

- Shift pattern is 6:00am-15:00pm and 15:00pm until 00:00 on alternate weeks
- **When working bank holidays

Double pay**
Bonus schemes available

-
Full time leave
-
Enhanced Maternity Pay Scheme
-
Pension Scheme
- **On
- site free parking**
The Motor Claims Handlers will have the following tasks

Ensure all client specific questions are asked and all data is collected and recorded arcuately adhering to various data protection protocols.
Ensure compliance with client's processes to ensure claimant satisfaction
Reassure claimants by providing a friendly and efficient service
Overcome and address challenges and ensure every effort is made to overcome objections
Tailor your approach to the requirements of the claimant to provide a good service.
Work efficiently and effectively with a focus on timelines throughout the claim lifecycle
Assist in reasonable office administration/call handling when required within similar contracts that sit on the wider team (Full training provided)

Skills required for a Motor Claims Handler

Able to communicate effectively at all levels
Previous phonebased customer service experience
Ability to meet specific deadlines
A committed and flexible approach, excellent customers services
Ability to work unsupervised
Display enthusiasm and commitment, willing to own problems and take responsibility
Good attention to detail and understanding of the importance of accurate and thorough data capture
Good computer skills, use of Microsoft Word, Outlook and Teams will be required in the role

Desirable Quality's