Lead Content Designer - Leeds, United Kingdom - Financial Conduct Authority

Financial Conduct Authority

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Lead Content Designer

Salary:
National ranging from £67,100 to £85,000 and London from £73,700 to £93,500

Are you interested in joining a growing user centred design team, putting the needs of people who use the FCA's vital products and services at the heart of design and development?

The team/department

This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

What you will be doing (the role)

As a Lead Content Designer at the FCA you will work within a specialist usercentred design (UCD) team to help increase the maturity of UCD across the organisation, and provide expert content design support to emerging multidisciplinary digital product teams to design new products and services that help our users achieve their goals:
Acting as a key member of the UCD Team leadership group and FCA content design community-
Advocating for effective content design strategy, negotiating with other stakeholders seeking legal or commercial precision at the expense of intelligibility or accessibility of content-
Improving engagement and value from digital products through greater user uptake, reduced user drop-out and improved data quality, through users fully understanding the questions being asked of them-
Defining style guides and content patterns to inform the emerging FCA Design System-
Supporting improved accessibility of products and services for diverse audiences-
Providing direct content design delivery support to key FCA programmesWhat you will get from the role
It is an exciting time to join our community of UCD specialists and you will:
Help shape and deliver excellence in Content Design practice-
Deliver impactful work in programmes that help consumers avoid financial harm and ensure fair markets-
Help FCA products and services meet the needs of people in firms, consumers and FCA staff alike-
Benefit from a vibrant and positive community of practice making a difference to the maturity of user-centerednessOur competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

28 days holiday per year plus bank holidays-
Private healthcare with Bupa-
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age
up to 12% a month once you reach age 35)-
Life assurance of eight times your basic salary-
Income protectionWe support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum_
A proven track record of leading content design programmes
Substantial experience in working in project/programme environments involving business & IT change
Content Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)Essential
Usercentred content design. You can demonstrate extensive experience in creating, iterating, managing and overseeing highquality accessible content across multiple channels and end to end services to meet the needs of users. You can direct the approach to content lifecycle management to ensure content is regularly reviewed and evaluated by teams.
Identify gaps in content design skills and capability and can help teams to grow and develop
Strategic user focus. You can understand complex user journeys and can direct solutions to meet different needs within these journeys.

Agile working.

You can coach and lead teams in Agile and Lean practices, determining the right approach for the team or the project.

You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and can regularly assess and review capability within teams and ensure individuals have the skills needed to deliver Content concepts and prototyping. You can explain and demonstrate the value of different prototyping techniques to teams and encourage them to use these techniques in their work. Guide teams to build and create the most appropriate ways to visualise their work in context for different audiences. You can direct the team in the creation, testing and iteration of content patterns Stakeholder relationship management.

You can manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured.

You can act as a p