Customer Service Advisor - Abingdon, United Kingdom - Bio-techne

Bio-techne

Verified Company

Abingdon, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

As a Customer Services Advisor, you'd play a key role from initial point of contact and placing of orders, through to the aftersales service, ensuring the experience is exceptional throughout the entire process.

This is an ideal opportunity for an outgoing individual with good attention to detail to gain new work experience, or deepen their customer services experience in a different industry.

Key Responsibilities:

Provide a friendly service to customers and manage their expectations
Manage processes such as: customer quotations, proformas, stock returns, new account creation, database management and aftersales care
Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
Manage nontechnical complaints
Ensure customer database is regularly updated and all information logged.
Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
Provide cover to reception as necessary

Education and Experience:

GCSE or equivalent education passes in English and Maths.
Any experience of working in a customer focused environment.
Computer literacy, particularly in Outlook and Office Suit
A scientific background is NOT required for this role

Knowledge, Skills and Abilities:

Passion for communication and science
Excellent telephone manner.
Exceptional attention to detail
Strong written and verbal communication skills in English
German language skill is preferred but not essential
Additional language skills are advantageous but not required
Ability to perform a wide variety of tasks and multitask efficiently.
Able to work onsite in Abingdon 5 days per week

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.