Assistant Care Coordinator - Liverpool, United Kingdom - NHS Midlands and Lancashire Commissioning Support Unit

NHS Midlands and Lancashire Commissioning Support Unit

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a vacancy for an assistant coordinator to join our existing team to provide a high quality administration service.

As part of the role you will be required to work autonomously at times. Experience of working with MS Office packages is advantageous, i,e, Excel, Word, Outlook, MS Teams, etc.

The role would be working with our current care coordinators, contacting patients and booking appointments with the coordinators, contacting next of kin, booking appointments onto EMIS appointment books, running searches on EMIS to identify suitable patients

The primary function of this role is to run patient searches to identify appropriate patients & to contact patients via telephone who have recently been discharged from hospital to book them an appointment with a Care Coordinator.

You will be contacting care home residents NOK to book them in for appointments to complete care plans for their relative.

There may be a need for you to assist our admin hub in their work.

You should be able to work as part of a multidisciplinary team as well as be able to work autonomously and use your own initiative when required.

The post will require high levels of concentration and attention to detail. You will be required to work to set processes and Standard Operating Procedures.

Some telephone experience would be an advantage as a large part of this role is speaking to people on the telephone and to book in patient assessments.

This role may require you to work across teams and provide assistance to other services within the PCN

Within South Sefton PCN our aims are to:

Improve resilience in General Practice
Build a stronger and more sustainable general practice service across the Primary Care Network footprint
Facilitate collaborative working between all Primary Care Network practices
Engage with local health and care providers to develop placebased care to assist in the transformation of local services to improve the health and wellbeing of the Primary Care Network population
Work with Patient Participation Groups to improved patient access, experience and quality
Reach out to strengthen and develop working relationships with nonNHS community groups
Develop signposting with Primary Care Network practices to streamline the patient journey to enhance more achievable and sustainable outcomes
Further develop digital technology as a primary resource for practices and patients
Work in collaboration with the local GP Federation to build and strengthen relationships
Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate
Providing a sensitive and efficient administrative support to the Enhanced Health at Home & Care Home teams and maintaining confidentiality of information relating to service users
Making telephone calls to patients who have recently been discharged from hospital to discuss the EHAH programme and booking patients in for appointments with a care coordinator.
Making telephone calls to care home resident relatives to book them in for appointments with our community pharmacists
Taking messages and passing relevant information to the relevant department or team member
Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required
The post holder must have keyboard skills and be competent in Microsoft Office programmes
Accurately inputting information and data onto the EMIS WEB system
Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements
Carrying out other administration duties as required
Contribute to the maintenance and monitoring of service standards around quality
Ensure mandatory training is kept up to date