Clinical Administrator - Bootle, United Kingdom - Venus Charity

Description

Closing Date for Applications:
Thursday 7th September 2023

Interview Date:
Tuesday 12th September 2023

Benefits - Holiday allowance minimum 28 days (pro-rata) plus public/bank holidays, flexible working, maternity, adoption and paternity packages, pension scheme.


About Venus
Venus is a 26-year-old, community based, grassroots charity working alongside women, children, young people and families. We work with our communities to shape and deliver extensive front-line support services in South Sefton and Halton.

Our work is delivered via four strategic programmes:
Family Support; Housing and Resettlement; Mental Health and Wellbeing and Hub Services. We support families in crisis by offering intensive support, outreach and home visiting, financial and money management, and advocacy. Our Star Centre delivers mental health and wellbeing support via talking therapies and systemic family practice. This work is supported throughout by a dedicated team.

Underpinning all of our work is a suite of therapeutic practices which support and maintain positive mental health and wellbeing.

Our Values

Accessibility '' _Always somebody available to talk to and give advice"_


Respect _"My decisions were respected and my voice was heard"_


Integrity _"Venus provide everything you need and stand by their values and principles"_


Trust _"I believe that if there is no trust people won't feel they can talk"_


Fairness _"Really fair and just"_


Our Vision:
Fulfilling lives and building resilient communities.


Our Mission:
To work with women, children, young people and families in our community, recognising their choices, voices and opportunities to develop their potential

In this role, you will work with a proactive approach, dealing with any issues as they arise, supporting the Children and Young People's Mental Health and Wellbeing Team finding and delivering solutions quickly to ensure a high quality of support is delivered to our service users based in our Star Centre.

Clinical Administration Assistant Job Description & Person Specification

Job purpose - The Administrative Officer is a key part of the Venus team, looking after elements of finance, communication and organisation.

Reports to / Line Manager - Programme Lead/Programme Coordinator

Department - Children's and Young People's Mental Health & Wellbeing

Hours per week - 28

Venus Grade 2 - £10.42ph


Role & Responsibilities and Core Competencies
*Ad hoc duties commensurate with your role are also included in the below


General Support

• Maintain a busy, dedicated enquiry line, ensuring all queries are dealt with appropriately, confidentially and quickly.
• Reception duties, making and receiving calls, take and relay accurate and timely messages and answer questions where possible, deal with visitors to the organisation in an appropriate and personable manner.
• Book and manage appointments on behalf of all therapists and communicating updates to them.
• Providing reception cover at the main centre when required.
• Receive and distribute incoming post and deal with outgoing mail.
• Take minutes for team meetings, MDT meeting and any others where appropriate.
• Photocopy, collate & distribute documents as required.
• Ensuring the office stationery supply is sufficient, liaising with the Administration Officer as needed.
• Maintain records and Assist in the maintenance of the registration system, ensuring that information is frequently & correctly updated.
• Data entry, including inputting registration details and new referrals, maintain & review file system.
• Provide general administration support across the team.

Management Administrative Support

• Assist in the preparation for tender reviews, funding bids and reporting collate evidence.
• Coordinate staff diaries, appointments & availability where necessary.
• Maintain booking diaries & reservations. Set up meetings, book meeting rooms and coordinate events according.
• Maintain Health & Safety recording & reporting in line with organisation procedures.
• Monitor data quality reports to ensure data is correctly inputted and to highlight any user issues to the coordinator.
• Assist with producing referral statistics and reporting as required.
• Be responsible for the distribution of publicity, marketing, referral packs, leaflets etc.
• Provide administrative support to senior management team as & when required.

Relationships and Engagement

• Maintain a good, open & friendly working relationships.
• Use a variety of Office IT software and produce documents to organisation standards.
• Participate in staff development & training, using all relevant learning opportunities to improve skills.
• Be committed to Equality & Diversity principles & to comply with Venus policies & procedures.
• To ensure that support is carried out in line with the Venus Values, missions, aims and policies, including (but not restricted