Access and Enforcement Officer - Lewisham, United Kingdom - Service Care

Service Care

Verified Company

Lewisham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Access and Enforcement Officer

Contract:
Temp ongoing

Hours: 36, flexible working available

Location:
Lewisham

DBS:
Basic

Purpose of the Role

I am representing a client based in Lewisham, who are looking for someone to facilitate access to tenanted properties for the purpose of completing essential fire safety and other major works.

You will be expected to manage a caseload of non-complaint FEDs to leaseholders' homes taking action to ensure doors are replaced in a timely manner.

Main Responsibilities

Coordinate access between residents and contractors, where access has not been given following the normal processes. Link up where access has not been granted for more than one type of work. Utilise existing access processes (e.g., for gas servicing) where possible.
Work with Housing and Home Ownership Officers to ensure support for residents, where specific vulnerabilities impact the ability to give access.
Receive referrals for legal action, review and evaluate whether action taken to that point is sufficient for legal action to commence. If not, give timely and effective feedback to the project managers and contractors to ensure the case can progress.
Complete legal paperwork to a high standard and refer cases to solicitors as needed. Attend court and give evidence as required. This includes letters before action, injunctions, breach of tenancy possession action, breach of lease action.
Update systems and keep accurate, accessible records of progress.
Provide regular updates and reports as needed. Attend meetings with internal stakeholders and contractors as needed.
Refer safeguarding and welfare concerns in line with Lewisham Homes procedures. Take the lead on providing supporting evidence or management of casework as needed.

Requirements:

Experience of working in housing management and/or leasehold management within the social housing sector
Experience of supporting vulnerable client groups
Experience of working with contractors to deliver outcomes
Experience of preparing legal paperwork and attending court
Experience of managing challenging service users
5 x GCSE A-C grades or equivalent

If you are interested in this position and meet the above criteria, please send your CV now for consideration.