Customer Service Executive - Haywards Heath, United Kingdom - Petcover EU Limited

Petcover EU Limited

Verified Company

Haywards Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Holiday: 25 days (plus UK bank holidays)

Hours of Work: 37.5 hours per week

Location:
Office based

Haywards Heath,

West Sussex

Job Overview & Responsibilities
Looking for a new challenge?
A challenge that includes a daily mix of customer service, sales and administration?

An exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business and brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.

Answer and resolve customer queries and demonstrate ownership of the task
General policy administration
Proactively follow up insurance enquiries to convert to an insurance policy
Ensure customer satisfaction is exceeded
Produce high quality documentation and maintain records on our systems
Comprehensive knowledge and understanding of the company products
Identify trends and areas for improvement with a solutionbased attitude
Share knowledge and expertise with colleagues
Ensure company and regulatory policies are complied with
Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

Experience within a customer facing / support role
Good general education, including GCSE's (or equivalent) in English and Maths.
Customer focussed a passion for customer service and exceeding expectations
Strong verbal and written communication skills
Positive 'can do' attitude
Team player
High attention to detail
Excellent prioritisation and time management skills
Competent with ICT and keen to learn and develop new systems
A love of pets

Company Overview
Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions.

We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£26,000.00 per year

Benefits: