Bt Customer Service Agent - Warrington, United Kingdom - Retail Marketing Group (RMG)

Retail Marketing Group (RMG)

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Salary:

- £22, 896 (pro rata)

Location:
Warrington
Vacancy Type:
Fixed Term Contract, Full-Time

Salary:
£22,896 (pro rata)

Working week: 5 days (Monday - Friday)

Contract:
Fixed Term contract (Until end of January 2024)

Working Hours: 9-6pm

Ideal Location:
Commutable distance from Warrington. This will be a part remote/part office based role

Do you enjoy talking about the latest technology?
Do you prefer flexible working from home?
Do you have the experience and a natural skill to engage with consumers using online chat?
Do you have previous customer experience?

Then we would love to hear from you

Here at Retail Storey we live and breathe our three values
:_Energy, Entrepreneurial spirit & Unity_ and we are delighted to be partnering with BT for this fantastic opportunity.

Role overview:

Being a part of this team means being enthusiastic about all products ranged on the BT Shop to engage and present to online consumers.

The Customer service advisor role will be dealing with end-to-end customer service from pre-sale, after sales and everything in between.

Role responsibilities:

Key responsibilities of the BT customer service advisor include, but are not limited to:

Familiarizing yourself with the company's mission, vision, and goals
Communicating and interacting with customers through live chat.
Increase brand advocacy through relationships with customers through online interactions.
Communicate effectively with the wider team and deliver measurable results.
Support the business with additional activity and maintain report output.
Deliver a memorable experience to every customer by creating a longlasting impression.

What key skills and experience should I have?:

Technology experience preferred and an interest in Technology is a must.
Proven record of working in a customer service role
Previous experience in an online chat role would be advantageous
Be creative when faced with challenges and sharing best practice with peers.
Confident to proactively work on your own and as part of a team.

What we offer you:

25 days annual leave (pro rata)
121 training and ongoing support
A fun working environment where no two days are the same
An opportunity to be a part of a new initiative.
A challenging and fulfilling role that will enhance your personal development and growth.
A fantastic chance to represent an innovative brand.
A fun working environment where no two days are the same
Initial and continuous support & training to get the very best out of you and your role
At RMG/Retail Storey our field teams have a great opportunity to grow their career with not only RMG/Retail Storey but our clients directly.
RMG/Retail Storey is an equal opportunity employer that is committed to diversity and inclusion in the workplace.