Customer Support Executive - England, United Kingdom - NCR Atleos

NCR Atleos

Verified Company

England, United Kingdom

2 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for selfdirected banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Title: Customer Support Executive
Location: Remote

Salary: £20,690.00 per annum

Shift Pattern: 37.5 hour's working week (Rotational shift work)
What is the role of a Customer Support Executive?
What will I be doing as a Customer Support Executive? Provide a personable and professional service, usually under pressure Engage with our customers via incoming calls calls p/day average) Handle a wide variety of customer queries Manage 'Tickets' on the inhouse database, ensuring a high level of organization Stationary ordering, managing resources and work to key processes Recognise faults and advise correct course of action Ensuring customer queries and issues are followed through until completion

Problem solving following processes within a busy environment

Deal confidently with complaints, escalating as appropriate Multitask and make key decisions Additional responsibilities/training:

Problem solving following processes within a busy environment

Multitask and make key decisions Assisting the rest of the OSC by adding in correct information into tickets What Will I Need to Succeed as a Customer Support Executive? Excellent telephone manner and communication skills Customer service experience (Contact centre experience is advantageous) Good team player Exceptional verbal and written communication skills An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation Be able to work under pressure and in a fast paced environment Monday Friday hours between 8am 6 pm (Weekly rotation of 8am 4:30pm and 9:30am 6pm).

What benefits do I Get In Return? £20,690.00 per annum. 24 days holiday, rises to 25 after 5 years' service. Competitive defined contribution company pension with Fidelity. 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover. Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme. Employee life assurance. Employer funded Income protection scheme. Employee Assistance Programme, with 24/7 counselling service. Access to MYGYM discounts for membership offers and discounts. Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.