Sen Complaints and Compliance Officer - Walsall, United Kingdom - Walsall Council

Walsall Council

Verified Company

Walsall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SEN Complaints and Compliance Officer (internal opportunity) - Ref: CH H)

Description

Please note that this is an internal opportunity for Walsall Council employees only

SEN Complaints and Compliance Officer - Ref: CH00623

Salary:
G9 £36,298 - £41,496 per annum

Contract:
Full-time, permanent
Walsall Children's Services is seeking a dedicated and professional person to:

work in liaison with the Education, Health and Care Plan Manager and directly with SEND EHC Case Work Officers to respond to complaints received whether directly by the Assessment & Review Team or via the Walsall Council Complaints team, including enquiries received from Councillors

- be the first point of call for the Local Government Ombudsman, drafting replies and ensuring timely follow up
- advise and guide Case Work Officers on questions of compliance with the current SEND Code of Practice
- respond and lead responses to Freedom of Information Requests with administration colleagues
- lead responses to Tribunal referrals and monitoring Mediation outcomes that are being followed by Case Work Officers.

Closing date:
Monday 1st May 2023

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers.

The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Primary Location:
GB-GB-Walsall

Work Locations:
CHILDRENS SERVICES 2ND FLOOR CIVIC CHILDRENS SERVICES ZONE 2 SECOND FLOOR CIVIC CENTREDARWALL STREET Walsall WS1 1TP

Job:
Technical

Organisation:
Walsall Council BU

Job Posting:
Apr 20, 2023, 5:22:50 AM