E-learning Services Administrator - Durham, United Kingdom - Learning Curve Group

Learning Curve Group

Verified Company

Durham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Name

E-Learning Services Administrator

Vacancy No

VN3212

Location City

Durham

Description

This role requires you to provide information, advice and guidance, and support to existing, new and potential customers using or considering using online learning. You will also work on the eLearning Support Desk answering customer tickets.

To carry out tasks relating to our online learning that arise from the Director of Curriculum Growth, Design and Enhancement and the wider organisation.

You will need these important qualities:
 Able to think and plan, using own initiative
 Willingness to learn new skills
 Honest and trustworthy
 Diligent
 Flexible
 Able to work to deadlines
 Good team player

Contract Type

Permanent

Role Information

DUTIES

Provide daytoday remote IAG and support for our customers who use our E-Learning Services and Pro Suite products such as Careers Pro, eAssessor Pro etc.
Log support calls from customers and implement solutions where appropriate to meet customer requirements connected to our online platforms
Support the administration and allocation of courses.
Administer course loading for eAssessor Pro including user testing responsibilities.
Administer the online platforms including, providing "demo" log ins for customers.
Provide learners, customers and colleagues with support, advice guidance as part of your everyday role.
Support in the development of existing and new products with internal and external developers.
Provide occasional onsite support and training for customers on our online platforms
Administer set up and monitoring of the online platforms.
Upload learner and other data onto the system within agreed timescales.
Produce Reports.

GENERIC DUTIES

Conduct your role in line with the company values and expected behaviours
Promote equal opportunities and recognition of diversity throughout the company
Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
Ensure confidentiality and professionalism at all times.
Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

ESSENTIAL CRITERIA

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

IT literate and highly competent
English and Maths at level 2 or above
Professional customer service experience in a support role

EQUAL OPPORTUNITIES

Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
Disability Confident Employer
Armed Forces Covenant Silver
Domestic Abuse Covenant
Durham

Enable

Care Leaver Covenant

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PURPLE PERKS

26 days annual leave + Bank Holidays

We understand the gift of time, whether it's to see your loved ones or just spending time doing the things you love.

That's why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:

Buy & Sell | You can buy sell up to an extra 5 days annual leave each year

2YRS Service | Staff who have 2YRS service received an extra 2 days annual leave

5YRS Service | Staff who have 5YRS service receive a further 2 days annual leave

10YRS Service | Staff who have 10YRS service receive a further 1 days annual leave

We have a huge range of perks which you can look at here**
HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.