Team Leader Opportunity - Bristol, United Kingdom - Teleperformance

Teleperformance

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Leader - opportunity

Location:
Bristol, MUST be able to work from Bristol office

Start Date:

ASAP

Hours:37.5 hours per week. Campaign hours are 8am to 10pm Monday to Friday and 8am to 6pm Saturday to Sunday. Weekend working 1 in 4 weeks.

Job Overview

Key Responsibilities

Experience of effectively operating in a fast paced environment while demonstrating exceptional leadership skills.
Evaluate relevant performance reports (day/week/month).
Deliver support, feedback and coaching to the team.
Produce and review all relevant reports associated with the role before passing to your Assistant Call Centre Manager (ACCM).
Motivate team members to perform at a consistently high level, through providing regular feedback and setting clear expectations.
Positively and proactively manage all performance, attendance and Key Performance Indicators.
Create a high performing and engaged culture, ensuring that the team members consistently display the right attitudes, behaviors and capabilities.
Demonstrate the behaviors of a role model by managing your own attitudes, behaviors, and performance effectively, whilst consistently demonstrating the Teleperformance values.
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client's products and services.
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance.
Comply with the company's policies and practices
Update your knowledge through the associated guidelines and procedures

We are looking for the following skills and attributes:

Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Strong communication skills, verbal and written with the ability to show accuracy and attention to detail
Problem solving and ability to make the right decisions under pressure
Good time management and organisational skills
Strong customer focus and willingness to promote service excellence within the team
Able to take ownership of situations with a positive, cando attitude
Able to work within a fast paced, engaging environment
Ability to relate to others in a positive manner and build strong working relationships at all levels
Selfmotivated, flexible and able to adapt to changing circumstances and priorities
Proven experience of working to targets and driving performance
Experience of managing company processes and policies including Absence, Disciplinary, etc.
IT literate and competent using Microsoft office